{"id":2891965,"url":"https://alion.io/job/straitsx-customer-success-manager","title":"Customer Success Manager","company":{"id":11688,"name":"StraitsX","domain":"straitsx.com","url":"https://alion.io/company/straitsx","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":87000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1380},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"HubSpot","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:56:32Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T14:55:46Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Role\nHelp shape the commercial growth of our Cards & Payments division. You will connect commercial strategy with operational execution-building profitable deals, strengthening revenue visibility, and turning complex processing data into clear business decisions.\nWorking closely with Commercial, Finance, Product, Compliance, and Operations, you will own the frameworks that keep our pipeline accurate, targets meaningful, and revenue aligned with actual performance. A key priority will be driving the rollout of Project Everest, bringing teams together to deliver this strategic initiative.\nWhat You Will Do\nDevelop data-backed deal-sizing and pricing models across card issuing and international payments, establish margin thresholds, and coordinate approvals with Finance, Risk, Legal, and Compliance.\nReconcile processing revenue against contracted business and settlement volumes, identify revenue leakage and performance gaps, and partner with Finance and Operations to resolve discrepancies.\nDesign quarterly and annual sales quotas for Business Development Managers, and manage commission calculations tied to verified, realized revenue.\nOwn the division’s HubSpot or Salesforce setup, improve pipeline quality, and build reliable forecasts with clear visibility into deal progression and conversion.\nDeliver executive dashboards and monthly business reviews that translate take rate, net revenue, active merchant count, and pipeline performance into actionable insights.\nLead the rollout of Project Everest and align Commercial, Finance, Product, Compliance, and Operations on product readiness, onboarding timelines, revenue recognition, and settlement performance.\nWhat We Are Looking For\nAt least 6 years of experience in business management, revenue operations, commercial strategy, or sales operations within fintech, banking, cards, or payments.\nStrong commercial and financial judgment, with proven experience sizing deals, developing pricing frameworks, and assessing product and merchant profitability.\nExperience translating processing and settlement data into accurate revenue forecasts, reconciling actual performance, and identifying opportunities to reduce revenue leakage.\nA track record of designing sales targets and managing incentive plans that reward realized revenue and support sustainable business growth.\nHands-on proficiency in HubSpot or Salesforce, alongside advanced Excel or Google Sheets skills, with the ability to build clear dashboards and compelling executive reports.\nStrong stakeholder management and project delivery skills, with a proactive approach to solving problems and aligning teams from planning through rollout.","description_format":"text","description_chars":2678,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Crypto Payments","Stablecoins"],"lifecycle":[{"event":"open","at":"2026-10-20T03:02:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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