{"id":88965,"url":"https://alion.io/job/straitsx-integration-engineer-card-issuing","title":"Integration Engineer - Card Issuing","company":{"id":11688,"name":"StraitsX","domain":"straitsx.com","url":"https://alion.io/company/straitsx","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia","Shenzhen, China","Taipei, Taiwan","Taichung, Taiwan"],"countries":["MY","CN","TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":37000,"period":"year","method":null,"sample_n":19148},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"Freshdesk","optional":false},{"name":"Grafana","optional":false},{"name":"Jira","optional":false},{"name":"Rest API","optional":false},{"name":"Slack","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-08-19T15:32:49Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-26T23:40:18Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"About the Role\nWe're looking for a passionate Integration Engineer to join our Card Team. You'll be the primary technical point of contact for our clients, guiding them through API integrations, debugging issues, and handling essential technical setups. Your work will directly contribute to faster client onboarding and higher client satisfaction.\nThis role reports to the Integration Engineer Team Lead and works closely with Software Engineers, Product Managers, and external client technical teams.\nWhat You Will Do\nGuide and support clients step-by-step through API integration for card issuing from initial sandbox setup to full production go-live acting as their primary technical point of contact throughout and beyond\nRoutinely debug and diagnose technical issues within both sandbox and production environments, working directly with clients to identify root causes and implement solutions\nManage and execute technical configuration tasks including identity provider setup, access control, and payment network portal configuration\nManage payment network certification processes for mobile wallet integrations\nDevelop and maintain clear technical documentation, troubleshooting playbooks, and internal knowledge base content\nActively participate in client-facing communication channels (Slack, WhatsApp) to provide timely first-line technical support\nTranslate client feedback and integration challenges into actionable Jira tickets for our Software Engineering team\nLeverage generative AI tools and monitoring platforms for troubleshooting, documentation, log analysis, and root cause identification\nCollaborate closely with Sales, Product, and Engineering teams to ensure a seamless client experience from engagement through integration and beyond\nWhat We Are Looking For\n4+ years in a technical client-facing role (integration support, solutions engineering, technical account management, or similar)\nExperience with RESTful APIs - reading documentation, testing endpoints, debugging request/response payloads\nExceptional written and verbal communication skills in both English and Chinese (Mandarin) are essential\nExperience with ticketing systems (FreshDesk, Zendesk, or similar)\nAbility to read logs and trace issues through distributed systems\nStructured troubleshooting approach - logical reasoning from error codes to root cause\nProficiency with generative AI tools for daily productivity\nOwnership mentality - proactively identifies and resolves issues\nFintech or payment industry experience (card issuing, acquiring, e-wallet)\nExperience with VISA/Mastercard protocols or card lifecycle management\nFamiliarity with monitoring tools (DataDog, Grafana)\nKnowledge of webhook architectures and event-driven systems\nExperience creating SOPs or runbooks for support operations","description_format":"text","description_chars":2790,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Crypto Payments","Stablecoins"],"lifecycle":[{"event":"open","at":"2026-08-19T15:32:49Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.434,"p_room":0.36,"age_days":67,"expected_fill_days":34,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/straitsx-integration-engineer-card-issuing","json_url":"https://alion.io/job/straitsx-integration-engineer-card-issuing.json","meta":{"generated_at":"2026-10-27T02:03:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1246,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11688},"rest":"https://alion.io/mcp/rest/get_company?id=11688"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstraitsx-integration-engineer-card-issuing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstraitsx-integration-engineer-card-issuing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstraitsx-integration-engineer-card-issuing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/straitsx-integration-engineer-card-issuing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstraitsx-integration-engineer-card-issuing"}]}