{"id":2874827,"url":"https://alion.io/job/strata-decision-technology-application-and-technical-support-specialist-planning-and-performance-management","title":"Application and Technical Support Specialist, Planning and Performance Management","company":{"id":1957830,"name":"Strata Decision Technology","domain":"stratadecision.com","url":"https://alion.io/company/stratadecision","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":95,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-19T18:01:36Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-28T19:17:31Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"How You’ll Make An Impact: \nAs an Application & Technical Support (ATS) Specialist, you will be providing technical guidance and support to our customers for our product, StrataJazz. To be successful in this role, you should be highly motivated and enjoy finding creative solutions to challenging problems. \nA day in the life of this role: \nTroubleshoot and resolve moderately complex technical issues independently. Conduct detailed analysis to identify root causes of technical problems. \nEffectively prioritize and manage cases according to SOP guidelines. Oversee individual backlog and team unassigned cases to maintain workflow efficiency and meet established standards. \nDevelop and implement solutions to prevent recurring issues. \nEscalate complex issues to higher-level support when necessary. \nUpdate and maintain customer records accurately. Document all interactions and transactions with customers in the system. \nIndependently develop and deliver training sessions for customers and internal teams. \nCollaborate with cross-functional teams and stakeholders to enhance product support. \nEnsure the secure handling of PHI data (when applicable) in strict compliance with HIPAA regulations and organizational policies. \n\nProvide guidance to junior support staff. \n\nWhat We're Looking For: \n2+ years of product experience OR relevant work with Healthcare products in technical support, development, or a consultancy environment \nProficient knowledge of Microsoft technologies (Office 365) \nExperience in technical issue resolution and escalation procedures \nProven experience in managing multiple projects with multiple priorities \nProficient with SQL scripts to perform troubleshooting \n\nExperience with healthcare financial applications, StrataJazz preferred \n\nExperience with a case management tool, Salesforce is preferred \n\nProficiency with Tableau or similar data visualization tools is preferred\n\nCustomer Focus \nPartner with customers to solve issues requiring overall knowledge of the product and the healthcare business. \nAct as a primary point of contact for customer requests, escalated inquiries and issues related to software products. \nEmpathy: Developing a better understanding of customer needs and concerns; ability to empathize with customers' frustrations and provide reassurance. \nAttention to Detail: demonstrated accuracy and thoroughness in handling cases and documenting information. \nMaintain familiarity with CRM systems for issue management. \nProfessional Skills \nTeam player mentality. A willingness to assist team members with tasks as needed. Openness to receiving guidance and feedback from peers. \nInitiative & Growth: Exhibit a proactive approach to personal and professional development. Consistently step out of the comfort zone to embrace new challenges and opportunities, achieving measurable year-over-year growth in performance and skills. \nSelf-starter: adopt a proactive mindset to seeking out opportunities for improvement. \nConfidence: Exhibits knowledge and accountability, such that team and stakeholders believe in your ability. \nEfficient organization and prioritization of tasks to meet deadlines. Manages a moderate workload with minimal supervision, demonstrating the ability to handle tasks independently and efficiently. \nStrong written and verbal communication skills - ability to convey information clearly and concisely in both written and spoken formats. Capable of accurately relaying information to customers and colleagues. \nKnowledge & Troubleshooting \nProduct Knowledge: Develop and maintain in-depth understanding and knowledge for assigned product areas. \nIndependently support customer queries and issues, leveraging a comprehensive understanding of features and functionalities. Expand ability to handle a wider range of customer queries and issues. \nActively contribute to the enhancement of the technical knowledge base and documentation by creating and publishing KCS (Knowledge centered Support) content. Ensure documentation covers a wide range of issues and solutions, and regularly update existing articles to maintain accuracy and relevance. \nPossess a solid understanding and ability to work with SQL scripts and queries to perform troubleshooting independently. Handle moderately complex SQL tasks to diagnose and resolve issues effectively, providing support and guidance to junior team members as needed. \nEstimated Salary Range: $55,000 - 85,000\n Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits.\nFind out more about Strata benefits here. \nHow we work:\n Our preferred location for open roles is Chicago, IL. We value in-person connection and regularly host on-campus events to create meaningful opportunities for our team to build relationships and collaborate \nThinking about applying? \nResearch shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.\nShould you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to . \nHere @ Strata… \nOur culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community. \nWe believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin. \nOur Core Values:\n While we celebrate what makes each member of our team unique, our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers.\nWe connect with positive intent.\nWe are helpful.\nWe own it.\nWe get better every day.\nWe are humble.","description_format":"text","description_chars":6726,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospital Operations Software"],"lifecycle":[{"event":"open","at":"2026-10-19T21:02:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":95,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":true},"html_url":"https://alion.io/job/strata-decision-technology-application-and-technical-support-specialist-planning-and-performance-management","json_url":"https://alion.io/job/strata-decision-technology-application-and-technical-support-specialist-planning-and-performance-management.json","meta":{"generated_at":"2026-10-28T20:42:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28669,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1957830},"rest":"https://alion.io/mcp/rest/get_company?id=1957830"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstrata-decision-technology-application-and-technical-support-specialist-planning-and-performance-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstrata-decision-technology-application-and-technical-support-specialist-planning-and-performance-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstrata-decision-technology-application-and-technical-support-specialist-planning-and-performance-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/strata-decision-technology-application-and-technical-support-specialist-planning-and-performance-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstrata-decision-technology-application-and-technical-support-specialist-planning-and-performance-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2874827}},{"tool":"search_jobs","arguments":{"company":"stratadecision.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2874827},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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