{"id":1226815,"url":"https://alion.io/job/stratacent-incident-manager","title":"Incident Manager","company":{"id":688636,"name":"Stratacent","domain":"stratacent.com","url":"https://alion.io/company/stratacent","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-24T17:56:12Z","employer_posted_date":null,"last_verified_at":"2026-09-24T17:56:12Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Business Title: Incident Manager\nJob Location: Pune (Viman Nagar)\nExperience: Proven Experience\nEmployment Type: Full Time\nShift Timings: 2 PM IST to 11 PM IST /3 PM IST to 12 AM IST\n\nResponsibilities:Incident response and management: Lead the response to IT incidents, from initial detection to resolution, ensuring the process aligns with ITIL standards. \nTeam coordination: Assemble and direct incident response teams, delegating roles and managing workloads to address incidents efficiently. \nCommunication: Manage the flow of information, keeping all relevant stakeholders, including customers and leadership, informed throughout the incident. \nPrioritization: Prioritize incidents based on urgency and business impact, ensuring that critical issues are addressed first.\nProblem-solving: Investigate the root cause of incidents and implement solutions to prevent recurrence. \nProcess improvement: Analyze incident data to identify opportunities for improvement in the incident management process and other related IT service management processes. \nMonitoring: Oversee the implementation and maintenance of monitoring systems to detect issues proactively before they escalate. \nSLA compliance: Ensure that incident resolution times meet established service level agreements.\n Qualifications:Strong understanding of IT service management (ITSM) and frameworks like ITIL.\nProficiency with IT systems, software, and incident management tools (ServiceNow would be beneficial).\nExcellent problem-solving, analytical, and time management skills.\nLeadership and team management abilities.\nStrong communication and interpersonal skills.\nBachelor's degree in information technology or engineering.\nExperience in IT service management or a similar role.\nSkills\nServicenow, Itil","description_format":"text","description_chars":1771,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-09-25T13:06:44Z"}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":1,"age_days":5,"expected_fill_days":21,"reasons":["seen:5","velocity","win:early"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/stratacent-incident-manager","json_url":"https://alion.io/job/stratacent-incident-manager.json","meta":{"generated_at":"2026-10-01T02:21:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1824,"day_limit":5000,"remaining_today":3176,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}