{"id":1252944,"url":"https://alion.io/job/stratacent-jira-atlassian-l2-support-engineer","title":"Jira Atlassian L2 Support Engineer","company":{"id":688636,"name":"Stratacent","domain":"stratacent.com","url":"https://alion.io/company/stratacent","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, 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12am\n\nEmployment Type : Full-time\n\nWorkdays : Monday to Friday (Hybrid)\n\nJob Summary : \n\nWe are looking for an experienced and detail-oriented Jira Atlassian Level 2 Support Engineer to join our IT support team. \n\nThis role is responsible for providing advanced technical support for Atlassian tools (primarily Jira, Confluence, Bitbucket), handling escalations from L1, and ensuring optimal performance, configuration, and usability of the Atlassian ecosystem.\n\nResponsibilities : \n\n- Provide Level 2 technical support for Jira, Confluence, Bitbucket, and other Atlassian tools.\n\n- Investigate and resolve issues escalated from Level 1 support in a timely manner.\n\n- Troubleshoot workflows, permission schemes, custom fields, and other configurations in Jira and Confluence.\n\n- Monitor system performance and health, identifying and resolving issues proactively.\n\n- Assist in user and group management, project configurations, and automation rule setups.\n\n- Collaborate with 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Experience with incident management tools and ticketing systems.\n\n- Familiarity with REST APIs and integration troubleshooting is a bonus.\n\nSoft Skills : \n\n- Strong analytical and problem-solving abilities.\n\n- Excellent communication and interpersonal skills.\n\n- Ability to work under pressure and prioritize tasks effectively.\n\n- Team player with a customer-centric mindset.\n\nPreferred Qualifications : \n\n- Atlassian Certified Professional (ACP) certification is a plus.\n\n- ITIL Foundation or similar certification is desirable.\n\n- Exposure to CI/CD pipelines, DevOps tools, or Agile frameworks.\n\nSkills\nJira, Atlassian, System Support, System Configuration, Performance Tuning, Technical Support, Ticketing System, 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