{"id":1272781,"url":"https://alion.io/job/stratacent-technical-manager-qa-delivery-services","title":"Technical Manager, QA & Delivery Services","company":{"id":688636,"name":"Stratacent","domain":"stratacent.com","url":"https://alion.io/company/stratacent","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":22},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false},{"name":"Selenium","optional":false},{"name":"TestRail","optional":false}],"status":"live","first_seen_at":"2026-08-31T11:31:37Z","employer_posted_date":null,"last_verified_at":"2026-08-31T11:31:37Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"Position : QA Manager Delivery Services.\n\nExperience : 8+ years.\n\nLocation : Pune.\n\nShift Time : 2PM-11PM IST / 3PM-12AM IST.\n\nJob Summary : \n\nWe are seeking a highly experienced Technical Manager with a strong foundation in IT Services Delivery and support. The ideal candidate has transitioned from a Delivery role, bringing deep operational insight, client-facing expertise, and a track record of managing end-to-end software delivery lifecycles. This role blends strategic leadership with hands-on management of teams across QA and IT services, ensuring high performance, strong governance, and continuous improvement.\n\nKey Responsibilities : \n\n1. Leadership & People Management : \n\n- Lead and manage cross-functional teams, including QA engineers, Data engineers, support teams, and delivery professionals.\n\n- Build a high-performance team culture focused on accountability, innovation, and continuous improvement.\n\n- Mentor and develop team members through coaching, performance reviews, and growth planning.\n\n- Resolve interpersonal and performance issues to maintain team harmony and effectiveness.\n\n2. Transition from Delivery to People Management : \n\n- Leverage delivery experience to align team objectives with business goals.\n\n- Apply delivery insights to optimize team efficiency, resource planning, and execution.\n\n- Bridge the gap between project execution and operational stability by fostering collaboration across departments.\n\n3. IT Services & Operations Oversight : \n\n- Manage and monitor IT service delivery performance against SLAs and KPIs.\n\n- Collaborate with engineering and delivery teams to ensure service quality and defect-free releases.\n\n4. Process and Performance Optimization : \n\n- Drive process improvements using metrics and data-driven decision-making.\n\n- Ensure compliance with ITIL/ISO/SOC standards in service operations.\n\n- Establish strong governance frameworks for delivery, testing, and support processes.\n\nRequired Qualifications : \n\n- Bachelor's or master's degree in computer science, Information Technology, Engineering, or related discipline.\n\n- 10+ years of experience in IT services, including 5+ years in Delivery roles and 3+ years in people management.\n\n- Strong QA and Data support background with experience in test management, automation tools, and quality metrics.\n\n- Proven experience in managing geographically distributed teams.\n\nTechnical & Professional Skills : \n\n- Proficient in delivery management tools, QA tools (e.g., JIRA, TestRail, Selenium), Data Engineering tool.\n\n- Understanding of Agile, Scrum, and DevOps methodologies.\n\n- Working knowledge of cloud platforms (AWS, Azure, or GCP) is a plus.\n\nPreferred Certifications : \n\n- ITIL Foundation or Intermediate.\n\n- PMP, PRINCE2, or Agile Certification (Scrum Master, SAFe).\n\nSoft Skills : \n\n- Strong stakeholder and client communication skills.\n\n- Ability to translate business needs into operational goals.\n\n- Conflict resolution, team building, and change management skills.\n\n- Strategic thinking with a hands-on attitude.\n\nWhat We Offer : \n\n- A leadership role with real influence on team growth and delivery success.\n\n- Opportunities for long-term career development in a global IT services environment.\n\n- Flexible working options and a culture that values work-life balance.\nSkills\nSoftware Quality Assurance, IT Service Delivery, Delivery Management, ITIL, Agile, Jira, Scrum, PMP, Prince2, Project Management","description_format":"text","description_chars":3435,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-09-26T00:07:01Z"}],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.685,"p_room":0.55,"age_days":27,"expected_fill_days":23,"reasons":["seen:27","velocity","win:tail"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/stratacent-technical-manager-qa-delivery-services","json_url":"https://alion.io/job/stratacent-technical-manager-qa-delivery-services.json","meta":{"generated_at":"2026-09-28T23:26:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1060,"day_limit":5000,"remaining_today":3940,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}