{"id":1550395,"url":"https://alion.io/job/strategic-staffing-solutions-it-solution-analystservice-availability-lead","title":"IT Solution Analyst(Service Availability Lead)","company":{"id":2027987,"name":"Strategic Staffing Solutions","domain":"strategicstaff.com","url":"https://alion.io/company/strategicstaff","size_band":"5000+","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":78,"open_postings":9,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Analytics","role_family":"Analytics","seniority":"lead","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55,"max":65,"currency":"USD","period":"hour","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon S3","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-26T06:19:59Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Strategic Staffing Solutions is currently looking for an IT Solutions Analyst fora W2 contract opportunity.\nIT Solutions Analyst- Service Availability Lead\nLocation: Denver, CO, Minneapolis, MN\nWork Arrangement: Hybrid - 3 days per week onsite (Tuesday-Thursday)\nSchedule: 24x7 Operations - Fixed Assigned Shifts\nExperience: 5-10 years\nEmployment Type: Contract\nWork Auth: USC/GC holders only\nTop Skills:\n5-10 years of professional experience in one or more of the following areas:\nChange Management\nRisk Management\nIncident Management\nNetwork Operations\nIT Operations\nService Operations\nITIL certification required.\nStrong understanding of network operations and service availability.\nExperience working in a 24x7 operational environment.\nJob Summary: We are seeking an experienced Service Availability Leads to support a 24x7 network operations environment. This role is responsible for maintaining network availability and stability by leading change management, risk management, and incident management activities.The Service Availability Lead will serve as a key operational partner to technical teams, engineering, project teams, contractors, and business stakeholders. The position requires a strong understanding of network operations, the ability to assess technical and operational risk, and the confidence to make sound, risk-based decisions.\nThe role will primarily focus on Change Management and Risk Management (approximately 70%), with Incident Management (approximately 30%).\nThe ideal candidate is a confident communicator, quick thinker, and decisive problem solver w ho can remain effective under pressure, lead remediation efforts, and quickly pivot between competing operational priorities.\nKey Responsibilities\nChange Management\nReview change requests submitted through ServiceNow.\nValidate implementation plans, testing plans, risk assessments, and rollback procedures.\nEnsure change requests contain sufficient technical and operational information before approval.\nIdentify gaps, risks, dependencies, and potential impacts to network availability.\nReturn incomplete or inaccurate change requests for correction.\nFacilitate Change Advisory Board (CAB) and Technical CAB meetings.\nReview and communicate change tickets during technical calls.\nCoordinate required approvals and ensure compliance with established change management processes.\nSupport emergency change requests and operational escalations.\nUnderstand the technical and business rationale behind each change before providing approval or risk recommendations.\nRisk Management\nEvaluate proposed changes and operational activities for technical, business, and service availability risks.\nIdentify potential conditions that could negatively impact network stability or availability.\nRecommend appropriate risk mitigation strategies.\nPartner with engineering, network operations, project teams, and contractors to reduce operational risk.\nLead or support remediation efforts when risks are identified.\nHelp identify opportunities to reduce self-inflicted outages and improve operational processes.\nMake informed, risk-based recommendations and confidently communicate the rationale behind decisions.\nIncident Management\nLead response activities for critical incidents and service outages.\nCoordinate technical teams during incident investigation, troubleshooting, and service restoration.\nFacilitate incident bridge calls and technical discussions.\nCommunicate service-impact information and expected restoration timelines to appropriate stakeholders.\nProvide timely updates during service disruptions.\nEscalate issues appropriately based on severity, risk, and business impact.\nSupport remediation efforts following significant incidents.\nHelp ensure the network remains stable and available during service-impacting events.\nService Availability & Network Operations\nProactively identify and mitigate risks that could result in network outages.\nMonitor and support overall service availability and network stability.\nParticipate in technical operational calls and availability discussions.\nQuickly pivot between different operational teams and priorities as incidents, changes, and risks arise.\nWork closely with contractors responsible for implementing and executing technical changes.\nCoordinate through team collaboration channels with technical and operational stakeholders.\nSupport a continuous improvement culture focused on network reliability and operational excellence.\nDay-to-Day Activities\nReview and evaluate change tickets submitted through ServiceNow.\nParticipate in Technical CAP/CAB calls to discuss upcoming changes and associated risks.\nAnswer technical and operational questions throughout the day.\nProvide approvals or risk-based recommendations for changes and incident-related activities.\nCoordinate with contractors responsible for implementing approved changes.\nCommunicate with multiple technical teams through collaboration channels.\nRespond to incidents and operational escalations as needed.\nAssess risks and determine appropriate mitigation or escalation.\nPivot between departments and operational priorities within a 24x7 operations environment.\nLead or participate in remediation efforts following service-impacting events.\nRequired Qualifications\n5-10 years of professional experience in one or more of the following areas:\nChange Management\nRisk Management\nIncident Management\nNetwork Operations\nIT Operations\nService Operations\nITIL certification required.\nStrong understanding of network operations and service availability.\nExperience working in a 24x7 operational environment.\nDemonstrated experience evaluating technical and operational risk.\nAbility to review technical change requests and identify gaps in:\nImplementation plans\nTesting plans\nRisk assessments\nRollback procedures\nStrong understanding of change management processes.\nAbility to lead or facilitate operational meetings and technical discussions.\nExcellent verbal and written communication skills.\nConfident public speaker who can communicate effectively with technical and business stakeholders.\nStrong organizational and multitasking skills.\nAbility to work independently with limited supervision.\nAbility to make informed decisions under pressure.\nAbility to quickly learn new processes and adapt to changing operational requirements.\nExperience with ServiceNow.\nExperience in telecommunications, infrastructure, utilities, or other large-scale operational environments.\nExperience supporting major incidents and service outages.\nKey Skills & Competencies\nChange Management\nRisk Management\nIncident Management\nNetwork Operations\nService Availability\nITIL\nServiceNow\nTechnical Risk Assessment\nIncident Response\nStakeholder Management\nOperational Decision-Making\nMeeting Facilitation\nProblem Solving\nTechnical Communication\nRemediation Leadership\nMultitasking\nAdaptability\nWork Environment & Schedule\nHybrid work environment.\nMust be willing and able to work an assigned day or night shift within a 24x7 operational environment.\nThree days onsite per week, Tuesday through Thursday.\nRemaining workdays may be performed remotely, based on operational requirements.\nPosition supports a 24x7 operations environment with fixed assigned shifts.\nCandidates must be flexible to support day or night shift requirements.\nWeekly team meetings are conducted in person.\nTraining is conducted approximately once per quarter and requires in-person attendance.\nPrimarily office- and computer-based work.\nComfortable working under pressure in a 24x7 operations environment.\n“Beware of scams. S3 never asks for money during its onboarding process.”","description_format":"text","description_chars":7617,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","IT Consulting & Digital Transformation","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-01T00:04:03Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.488,"p_room":0.45,"age_days":35,"expected_fill_days":23,"reasons":["conf:13","agency","urgency","velocity","win:tail","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":false},"html_url":"https://alion.io/job/strategic-staffing-solutions-it-solution-analystservice-availability-lead","json_url":"https://alion.io/job/strategic-staffing-solutions-it-solution-analystservice-availability-lead.json","meta":{"generated_at":"2026-10-26T13:57:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19281,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2027987},"rest":"https://alion.io/mcp/rest/get_company?id=2027987"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstrategic-staffing-solutions-it-solution-analystservice-availability-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstrategic-staffing-solutions-it-solution-analystservice-availability-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstrategic-staffing-solutions-it-solution-analystservice-availability-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/strategic-staffing-solutions-it-solution-analystservice-availability-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstrategic-staffing-solutions-it-solution-analystservice-availability-lead"}]}