{"id":3161365,"url":"https://alion.io/job/strategic-staffing-solutions-workstation-support-technician","title":"Workstation Support Technician","company":{"id":2027987,"name":"Strategic Staffing Solutions","domain":"strategicstaff.com","url":"https://alion.io/company/strategicstaff","size_band":"5000+","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":78,"open_postings":9,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wichita, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":94},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Amazon S3","optional":true}],"status":"live","first_seen_at":"2026-10-23T16:15:33Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-03T02:42:18Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Strategic Staffing Solutions is currently looking for a Workstation Support Technician, a W2 contract opportunity!\nCandidates should be willing to work on our W2 ONLY. No C2C!!\n\nWorkstation Support Technician\nRole Type: W2 only, no C2C, no 1099\nDuration:12-month contract\nLocation: Wichita, KS-67226\n Candidate must have valid state issued driver’s license. If required to travel, they will drive the company vehicle.\nCandidate will be working on-site in Wichita, KS. Core hours are Monday through Friday 7a-4p with some flexibility, and opportunities for OT.\nThere may be opportunities for remote work, but primary work will be performed on-site. Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand.\nPhysical Requirements: The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds. Comfortable performing tasks that involve bending, kneeling, and reaching in tight spaces.\nWork Environment: Primarily office-based, with on-site visits to different departments and locations. May require occasional after-hours or weekend support for critical issues or planned system maintenance. Extensive driving to sites within the company service area (in a company provided vehicle).\nJob Description\nThe Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organization's computer workstations and related equipment. This role is responsible for providing technical assistance to end users, diagnosing and resolving hardware and software issues, and contributing to the overall efficiency of the organization's IT environment. The Workstation Support Technician is a key point of contact for troubleshooting and technical support, enabling end users to effectively utilize their workstations and technology tools.\nResponsibilities:\nInstall, configure, and maintain hardware and software components on company devices.\nProvide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).\nDiagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.\nAssist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.\nRespond to and prioritize support requests based on urgency and impact on business operations.\nTroubleshoot network connectivity and printer-related issues.\nMaintain accurate records of hardware inventory.\nEducate end-users on basic troubleshooting techniques and best practices to minimize technical issues.\nContribute to the development of documentation and guides for common technical procedures.\nMaintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.\nStay current with industry trends and advancements in workstation technology.\nOther competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.\nQualifications:\nHigh school diploma or equivalent; associate or bachelor’s degree in a relevant field preferred.\nProven experience (2 years) as a workstation support technician or in a similar technical support role.\nProficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.\nCommunicate effectively with both technical and non-technical users, providing clear instructions and assistance.\nStrong knowledge of operating systems, productivity software, and office applications.\nFamiliarity with DNS, Active Directory (what it does and how it works), and VPN.\nExcellent communication skills, both verbal and written, with a customer-oriented approach.\nAbility to adapt to changing priorities and manage multiple tasks in a fast-paced environment.\nStrong problem-solving skills and the ability to think critically under pressure.\nAdept at working independently as well as collaboratively within a team.\nRelevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.\nPrior customer service experience including face to face and via phone.\nSoft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand.\n“Beware of scams. S3 never asks for money during its onboarding process.”","description_format":"text","description_chars":4594,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T16:15:33Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.556,"p_room":0.9,"age_days":10,"expected_fill_days":24,"reasons":["conf:3","agency","urgency","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/strategic-staffing-solutions-workstation-support-technician","json_url":"https://alion.io/job/strategic-staffing-solutions-workstation-support-technician.json","meta":{"generated_at":"2026-11-03T16:16:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22803,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2027987},"rest":"https://alion.io/mcp/rest/get_company?id=2027987"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstrategic-staffing-solutions-workstation-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstrategic-staffing-solutions-workstation-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstrategic-staffing-solutions-workstation-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/strategic-staffing-solutions-workstation-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstrategic-staffing-solutions-workstation-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3161365}},{"tool":"search_jobs","arguments":{"company":"strategicstaff.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3161365},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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