{"id":4067748,"url":"https://alion.io/job/strathcona-county-customer-service-representative","title":"Customer Service Representative","company":{"id":1050194,"name":"Strathcona County","domain":"strathcona.ca","url":"https://alion.io/company/strathcona","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sherwood Park, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T16:35:06Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T12:12:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"As a Customer Service Representative, you will be a wealth of information. In listening to guests’ needs, you will be able to provide them with timely and applicable information regarding products, services, and events. You'll help guests complete their purchases, connecting them with great options such as gift cards, recreation programs, facility memberships, passes, and unique community events.\nThis posting is for multiple hourly year-round positions at Emerald Hills Leisure Centre as well as multiple seasonal positions at Strathcona Wilderness Centre ending April 2027.\nThese positions range from 4 - 15 hours per week. Shift hours range from 5:00AM to 9:15PM.\nKey Responsibilities:\nInteract with guests in person, by telephone, and electronically to provide knowledgeable, timely, and current information in response to inquiries, concerns, and requests about products, services, and events \nIdentify guest needs and present available service options and recommendations throughout all Strathcona County Recreation, Parks and Culture opportunities \nBuild relationships with guests and proactively address guest concerns through friendly and courteous interactions \nSupport and assist the Supervisor and Facility Supervisor by completing administrative and support tasks which ensure the smooth and efficient operation of the facility \nSelling, redeeming, and processing gift cards, promotional cards, facility passes, and memberships \nRespond to unpredictable or volatile situations including first aid, building emergencies, or a lost child \nFollow facility-specific processes for cash handling, deposits, facility bookings, membership sales, program registrations, point of sale, ticketing, and specialized products and services \nMaintain a professional, welcoming presence by arriving on time, prepared for each shift, and ready to provide excellent guest service\nWhen working at the Strathcona Wilderness Centre, you will also: \nBecome familiar with the trail system and help guests navigate the site and choose appropriate trails for cross-country skiing, snowshoeing, and walking/hiking\nHelp guests get ready for their outdoor experience by selecting and fitting cross-country ski rental equipment\nWelcome overnight guests, provide site and facility orientations upon arrival, and assist with check-in and check-out procedures\nQualifications and Skills:\nPositive and professional attitude with strong communication skills in order to facilitate positive interactions with diverse groups of individuals including co-workers, supervisors, and guests \nExceptional ability to work in a team fostered environment \nStrong computer skills including Microsoft Office and e-mail \nFlexibility to adapt to changing priorities, manage and balance a variety of interests and objectives \nSelf-directed and motivated \nCompletion of High School Diploma with previous experience in a high-paced, guest service-oriented position \nProficient computer skills, knowledge of registration software and/or ticketing software such as Intelligenz is an asset \nFamiliarity with services and products offered in Strathcona County is an asset \nMinimum 1-year experience in a Customer Service or Guest Service-Oriented position\nConditions of Employment:\nSubmission of Satisfactory Criminal Record Check \nCurrent Standard First Aid/CPR certification is required prior to the completion of training\nWho We Are:\nStrathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.\nWhy Join Strathcona County:\nCompetitive salary \nHealth and wellness spending account \nEmployee and family assistance program \nCommitment to employee development, through internal and external training and development opportunities \nWell-being programs and a safety culture focused on physical and psychological health in the workplace \nEquivalencies of education and experience may be considered.\nThis competition may be used to fill future vacancies for similar positions within the next 6 months.\nStrathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. 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