# Customer Service Representative

As a Customer Service Representative, you will be a wealth of information. In listening to guests’ needs, you will be able to provide them with timely and applicable information regarding products, services, and events. You'll help guests complete their purchases, connecting them with great options such as gift cards, recreation programs, facility memberships, passes, and unique community events. This posting is for multiple hourly year-round positions at Emerald Hills Leisure Centre as well as multiple seasonal positions at Strathcona Wilderness Centre ending April 2027. These positions range from 4 - 15 hours per week. Shift hours range from 5:00AM to 9:15PM. Key Responsibilities: Interact with guests in person, by telephone, and electronically to provide knowledgeable, timely, and current information in response to inquiries, concerns, and requests about products, services, and events Identify guest needs and present available service options and recommendations throughout all Strathcona County Recreation, Parks and Culture opportunities Build relationships with guests and proactively address guest concerns through friendly and courteous interactions Support and assist the Su

- **Id**: 4067748
- **Url**: <https://alion.io/job/strathcona-county-customer-service-representative>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Sherwood Park, Canada
- **Countries**: CA
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-10T16:35:06Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-11T12:12:48Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4515
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Digital Government

## Company

- **Id**: 1050194
- **Name**: Strathcona County
- **Domain**: strathcona.ca
- **Url**: <https://alion.io/company/strathcona>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-11T12:12:48Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 20
- **Reasons**: conf:3, win:early
- **Computed at**: 2026-11-11T15:51:39Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.