{"id":1264425,"url":"https://alion.io/job/strathcona-county-emergency-communications-operator","title":"Emergency Communications Operator","company":{"id":1050194,"name":"Strathcona County","domain":"strathcona.ca","url":"https://alion.io/company/strathcona","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sherwood Park, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":488},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T19:51:38Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-19T09:25:17Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Join the team that helps keep our community safe, 24 hours a day, 7 days a week. As an Emergency Communications Operator with Strathcona County Emergency Services, you will play a critical role in the emergency response system, serving as the vital link between the public and first responders. In this fast-paced and rewarding position, you will answer, assess, process, and dispatch both emergency and non-emergency calls, providing clear, accurate, and customer-focused communication that supports timely and effective emergency response. If you thrive under pressure, are committed to exceptional service, and want to make a meaningful impact in your community, we want to hear from you.\nThis posting is for 1 temporary full-time position up to 12 months\nKey Responsibilities:\nEfficiently answer, process and monitor all 911 calls received by the emergency communications centre and transfer as appropriate within established guidelines\nCalmly obtain all required information from callers with complete accuracy and professionalism \nDispatch appropriate stations, apparatus and personnel using computer-aided dispatch systems \nMonitor radio channels, utilizing correct radio terminology, and responding as required \nEnsures functions of the communications centre meet quality management standards \nMaintain confidentiality and FOIP regulation\nSupport continuous improvement with accurate record keeping and commitment to efficient operations\nWork as a team member in a high stress environment, and manage a variety of tasks simultaneously\nQualifications and Skills:\nCompleted education in an accredited post secondary Emergency Communications program \nMinimum 1 year of work experience in a related field, preferably in 911 or fire dispatch \nEmergency Fire Dispatch Certification from the National Academy of Emergency Dispatch is an asset\nWorking knowledge of computer-aided dispatch and radio operations is an asset\nAbility to multi-task, rapidly prioritize and manage stress in a fast-paced, team-oriented environment \nExcellent computer skills with the ability to adapt to changing technologies \nStrong communication skills to effectively deal with people in person, by telephone or radio under stressful conditions \nAbility to maintain a positive, accountable and customer service focused culture across the organization\nGeographical knowledge of Strathcona County and east central Alberta is an asset\nConditions of Employment:\nSubmission of satisfactory Criminal Record Check \nAvailable to work a variety of shifts which will include days, evenings, nights, weekends and statutory holidays; to support service delivery in this 24 hour a day environment \nWho we are:\nStrathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.\nWhy Join Strathcona County: (depending on position)\nCompetitive salary and comprehensive benefits package, which includes:Extended health and dental coverage \nLife and disability insurance \nEmployee and family assistance program\n\nCommitment to employee development, through internal and external training and development opportunities\nWell-being programs and a safety culture focused on physical and psychological health in the workplace\nEquivalencies of education and experience may be considered.\nThis competition may be used to fill future vacancies for similar positions within the next 6 months.\nStrathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.\nWe thank all applicants for their interest; however, only those selected for an interview will be contacted.","description_format":"text","description_chars":3898,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T21:49:40Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.391,"p_room":0.45,"age_days":23,"expected_fill_days":13,"reasons":["conf:10","win:tail","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/strathcona-county-emergency-communications-operator","json_url":"https://alion.io/job/strathcona-county-emergency-communications-operator.json","meta":{"generated_at":"2026-10-19T17:11:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12977,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1050194},"rest":"https://alion.io/mcp/rest/get_company?id=1050194"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstrathcona-county-emergency-communications-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstrathcona-county-emergency-communications-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstrathcona-county-emergency-communications-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/strathcona-county-emergency-communications-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstrathcona-county-emergency-communications-operator"}]}