{"id":1968723,"url":"https://alion.io/job/stratus-technical-support-analyst","title":"Technical Support Analyst","company":{"id":4414242,"name":"Stratus","domain":"stratusteam.com","url":"https://alion.io/company/stratus-7","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":99000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":379},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T16:18:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-16T02:09:16Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About Stratus\nStratus® is an integrated, multi-disciplinary engineering, architecture, interior design, and consulting firm. Consistently ranking among the Top 500 Design Firms in Engineering News-Record, the firm offers a deep bench of industry experts through a highly collaborative approach, delivering innovative solutions across the full project lifecycle. Operating coast to coast, Stratus® serves clients nationwide while maintaining a strategic commitment to supporting high-growth economies and building vibrant communities that foster the professional growth of its team. Serving public- and private-sector clients, the firm is dedicated to delivering the highest-quality service wherever projects take shape. Across the Civic, Commercial, Industrial, Transportation, Education, Water Resources, and Government sectors, we bring precision, insight, and purpose to every project, from targeted renovations to large-scale infrastructure. Stratus® designs spaces, systems, and solutions that perform, endure, and make an impact, delivering on our promise of Better Plans. Better Places.\nThe Role\nThe West Coast Regional Technical Support Analyst is responsible for delivering customer-first IT support services across Stratus offices, nationally, with specific on-site accountability within the West Coast region. This role provides both remote and onsite technical support for employees in Architecture, Engineering, and Construction (AEC) environments, ensuring reliable operation of end-user technologies, collaboration tools, and business-critical systems. This position serves as a key liaison between local business units, field employees, corporate IT teams, and third-party vendors to ensure consistent service delivery, issue resolution, and user satisfaction. The role requires strong communication, responsiveness, technical troubleshooting, and the ability to support fast-paced operational environments with a high degree of professionalism and customer care.\nResponsibilities\nRegional Travel Requirements\n Base Location: Washington (Bellingham, Spokane or Vancouver) or Concord, CA\nOregon: Once per quarter\nCalifornia: Once per quarter\nColorado: Once per quarter\nWashington: Each location once per quarter\nAny additional locations added to the region: TBD\n\n End User & Service Desk Support\nProvide Tier 1 and Tier 2 onsite and remote IT support for all offices and field users \nTroubleshoot hardware, software, networking, printing, conferencing, mobile device, and access-related issues \nSupport Microsoft 365, Teams, VPN, identity management, and cloud-based collaboration tools \nDeliver white-glove customer support with a customer-first mindset focused on responsiveness and resolution \nMaintain accurate ticket documentation and ensure all requests are managed through the IT Service Management platform \nSLA & Operational Support\nMeet established SLA response and resolution targets for incidents and service requests \nPrioritize and escalate critical business-impacting issues appropriately \nSupport after-hours or urgent operational issues when required for critical business operations \nAssist with onboarding/offboarding activities, workstation deployments, and office technology setup \nCoordinate with centralized IT teams to ensure consistency in support standards and processes \nCollaboration & Business Partnership\nWork collaboratively across business units, acquired companies, and corporate departments to support operational needs \nPartner with engineering and design teams supporting tools such as Autodesk products, BIM workflows, Revit, Civil 3D, and related AEC technologies \nAssist with local office technology planning, conference room support, and office infrastructure coordination \nSupport technology integration activities related to acquisitions and office expansions \nAdditional Regional Focus\nSupport rapidly growing offices and recently integrated business units across the Central Region \nAssist with standardization of office technologies, collaboration tools, and end-user support experiences \nPartner with operational leadership to ensure technology support aligns with project delivery and client expectations \nQualifications\nRequired \n3-7 years of experience in IT Service Desk, Desktop Support, or End User Support roles \nExperience supporting distributed office environments and remote users \nStrong troubleshooting skills across Windows environments, Microsoft 365, Teams, printers, conferencing systems, and networking fundamentals \nExperience working within SLA-driven IT support environments \nExcellent customer service, communication, and organizational skills \nAbility to prioritize multiple requests and maintain professionalism in fast-paced environments \nWillingness and ability to travel regularly throughout assigned region \nPreferred \nExperience supporting Architecture, Engineering, or Construction (AEC) organizations \nFamiliarity with Autodesk products, Revit, Civil 3D, BIM workflows, or large file collaboration environments \nExperience supporting acquisitions, office integrations, or multi-office organizations \nExposure to Intune, Azure AD, VPN technologies, VDI, or endpoint management platforms \nWhy you’ll love Stratus\nA team-oriented environment that values transparency, creativity, and shared success\nMeaningful career paths, leadership opportunities, and space to specialize\nLearning & Development - Education and Professional Licensing\nWe believe flexible, hybrid work supports the balance and well-being our team deserves\nExcellent Health Care Programs - Medical, Dental, and Vision Insurance\nCompany-paid Life Insurance, Short-Term Disability, and Long-Term Disability\nVoluntary Life Insurance options for employees, spouses, and dependents\n401k Retirement Plan with employer match\nPaid Holidays & Competitive PTO plans\nInterested in learning more about Stratus, please visit https://www.stratusteam.com/.\nCompensation information, including the salary range for this position, is available upon request in accordance with applicable pay transparency laws.\nEqual Opportunity Statement\nStratus is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Stratus Team’s management Team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.","description_format":"text","description_chars":6898,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Government","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-06T18:22:03Z"},{"event":"close","at":"2026-10-14T00:14:32Z"},{"event":"reopen","at":"2026-10-14T23:14:42Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.592,"p_room":0.578,"age_days":9,"expected_fill_days":7,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/stratus-technical-support-analyst","json_url":"https://alion.io/job/stratus-technical-support-analyst.json","meta":{"generated_at":"2026-10-16T08:43:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6704,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4414242},"rest":"https://alion.io/mcp/rest/get_company?id=4414242"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstratus-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstratus-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstratus-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stratus-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstratus-technical-support-analyst"}]}