Account Manager

Job Type: Full-time employee

Industry: Audience measurement, AI, DMP, analytics, AdTech, media, data business

Company size: 20-50

Company type: Startup from London, UK, with offices in Tokyo and Bangalore

Languages: Japanese, proficient English

Location: Tokyo (Hybrid)

Company Description

Streamhub is a total analytics platform powering total audience measurement, planning and targeting for TV / CTV, audio and streaming services. Our mission - make audience data actionable and accessible across the entire media ecosystem. We work with broadcasters, platforms and advertising agencies across multiple countries, combining advanced analytics, AI-driven insights and expert engineering to solve complex problems across the media and advertising value chain.

We are growing our business in Asia driven out of Tokyo, looking for those wanting to work in a B2B media & data tech startup environment.

The Opportunity

As our Account Manager, you’ll work at the intersection where the industry, product and technology meet, helping customers get the most from the platform to improve their everyday operations, whilst providing intelligence from the frontline to improve our service.

The role combines ownership of a portfolio of accounts with identifying opportunities to improve how customers and our team work. You’ll stay close to customers’ day-to-day needs, run discovery sessions and help shape solutions that support their business objectives. You’ll also explore how AI and automation can add value to customer and internal workflows, working with our technical teams to put suitable solutions into practice.

You’ll report to the Country Manager and work in close partnership with product and engineering, acting as a key point of contact for clients and supporting business opportunities across Japan and the broader APAC region.

What You’ll Be Doing

Account Ownership & Customer Discovery

• Own the relationship for a portfolio of accounts, leading discussions that go beyond surface-level feature requests
• Run innovation workshops with partners and clients, demonstrating what Streamhub products can unlock for their measurement and analytics challenges including AI
• Serve as the primary point of contact for customers and partners in Japan and APAC
• Translate customer business and data requirements into clear, actionable briefs for product and engineering
• Build lasting relationships that create trust, reduce churn and open doors to expanded partnerships
• Demonstrate Streamhub’s platform to new potential customers adapting the presentation to their needs
• Develop proposals that clearly articulate Streamhub’s value proposition relative to customer objectives
• Share customer and product knowledge to improve how Streamhub engages with its accounts to retain accounts
• Support pre sales with your knowledge

AI & Workflow Improvement

• Identify opportunities to use AI and automation to improve customer reporting, analytics and internal sales, marketing and delivery workflows.
• Work with product and engineering teams to assess customer needs and coordinate suitable solutions.
• Help customers understand and adopt relevant AI-powered features and tools.
• Evaluate emerging AI tools and determine where they create genuine leverage for our customers or our team.

Product Development Contribution

• Act as a structured feedback channel between customers and the product team, turning field observations into clear new product proposals that can increase sales
• Contribute directly to product direction by synthesising insights from across the customer base into patterns that inform prioritisation decisions.
• Stay ahead of industry trends in audience measurement, AdTech and AI so that Streamhub's roadmap reflects where the market is heading.
• Collaborate with engineering and product teams in London and Bangalore to support consistent delivery and knowledge sharing.

What You’ll Need

• Customer-facing experience: 5+ years in a B2B data / adtech, research or media company in account management, sales, project management or a similar role facing customers.
• Commercial experience: A proven track record of meeting account management targets or actively supporting the closing of new sales.
• Media industry knowledge: At least 2 years of relevant experience in audience measurement, research, advertising, or analytics and technology systems used by media or AdTech companies.
• Data and Tech passion: you love analytics platforms, data, and/or the media business with the ability to explain customers and to technical teams.
• Interest in AI: An interest in how AI and automation can improve customer outcomes and everyday workflows.
• Teamwork: Experience working in small teams and a collaborative approach to solving problems.
• Languages: Japanese, proficient English.
• Work eligibility: You must be able to work permanently in Japan.

Package

• Salary from JPY 8,000,000
• Eligible for a sales-related bonus
• Eligible for share options after the first year
• Paid leave: 28 days, including public holidays
• Probation period: 6 months
• Training budget and 1-2 training visits to our UK and Bangalore offices per year
• Opportunities to publish blogs and contribute to industry publications
• Hybrid working with 3 days in the office
• National insurance covered

This position is based in our Kamiyacho office, approximately 5 minutes’ walking distance from Kamiyacho or Roppongi-itchome station.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.