{"id":4115828,"url":"https://alion.io/job/stream-realty-partners-desktop-technician","title":"Desktop Technician","company":{"id":7573,"name":"Stream Realty Partners","domain":"streamrealty.com","url":"https://alion.io/company/stream-realty","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-11T22:17:31Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-14T01:27:26Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"ABOUT STREAM REALTY PARTNERS (STREAM)\nFounded in 1996, Stream began with a vision that put people-not brick and mortar-at its foundation. That vision continues to shape who we are today. Headquartered in Dallas, TX, and operating in core markets coast to coast, we complete billions in annual transactions across office, industrial, retail, healthcare, land, and multifamily properties. With millions of square feet under assignment, we are one of the fastest-growing, full-service commercial real estate services firms in the country. Behind that growth is our talented team and distinct culture, grounded in four core values: smart, honest, nice, and passionate. For more information, visit www.streamrealty.com and follow us on LinkedIn, Instagram, X and Facebook.\nIMMEDIATE IMPACT. MEANINGFUL CAREER.\nAt Stream, we know our success begins and ends with our people. It is the reason we work hard to attract and retain the best and brightest talent. From day one, you will be an integral member of our high-caliber, collaborative team. We will empower you to apply your energy, expertise, and creativity to meet our clients’ needs while instilling you with unsurpassed market knowledge and development opportunities to succeed. When you join Stream, you won’t simply start a new job-you will build a meaningful and impactful career.\n POSITION OVERVIEW\nThe Help Desk Technician provides support for users experiencing IT-related Incidents and fulfilling Service Requests. They ensure effective and efficient service delivery and a seamless user experience by troubleshooting hardware, software, and network problems. The role is customer-focused and requires a strong understanding of IT systems, problem-solving skills, and the ability to work in a fast-paced environment.\n\nRESPONSIBILITIES\nProvide prompt, friendly, and effective support to customers by phone, email, chat, or in-person\n\nLog, categorize, prioritize and resolve Service Requests and Incidents in the ITSM\n\nIdentify, diagnose and resolve hardware and software issues, including Windows and Mac Operating systems, Office 365, and SaaS applications\n\nOnboard and offboard users in Active Directory and other systems in a timely manner in accordance with compliance policies\n\nProactively identify recurring Incidents for Problem Identification and remediation\n\nContribute to the internal knowledge base by documenting solutions to common issues, best practices and Help Desk processes\n\nWork closely with other IT teams to resolve complex issues\n\nMaintain accurate inventory of IT assets\n\nProject assignments as requested\n\nLocal travel, up to 25% or as needed\n\nMust be willing to work occasional overtime or extended hours as business needs require, including urgent support issues, critical projects, executive requests, or time-sensitive deadlines.\n\nThis is not expected to be a weekly occurrence, but the right candidate will be flexible, dependable, and willing to jump in when the situation calls for it.\n\nOther duties as assigned\n\n At least 1-2 years of experience in an IT Support Help Desk or Service Desk role\n\nExperience with ITSM tools\n\nExperience with remote desktop support tools\n\nAbility to handle multiple tasks effectively, with tact, courtesy, and a high degree of customer service.\n\nWork independently and effectively with minimal direction\n\nWork collaboratively with a team\n\nStrong understanding of Windows and MacOS operating systems\n\nFamiliarity with conference room technology\n\nExcellent communication skills (both written and verbal) with the ability to explain technical issues to non-technical users\n\nEDUCATION\nCollege Degree in Information Technology, Computer Science, or a related field (or equivalent work experience)\n\nIndustry related certifications such as ITIL v4 Foundation, A+, Network+, AZ-900 are preferred\n\n Once you have completed your application, you will receive an email from  with a link to the Culture Index survey, which will help us gain a better understanding of your strengths and motivational drives. Please search for the \" L2 Helpdesk Technician \" position in the Culture Index portal. We kindly request that you set aside 10 uninterrupted minutes within 48 hours of submitting your application.\n________________________________________________________\n#LI-Onsite, #LI-VS1\nStream is an equal-opportunity employer and does not discriminate on the basis of ethnicity, race, religion, sexual orientation, gender identity, age, national origin, disability, military status, or any other reason prohibited by law. \nStream Realty Partners offers competitive salaries, bonuses, medical/dental/vision insurance, pharmacy benefits, health savings account, flexible spending accounts, 401(k) plan with company matching, PTO, and holiday pay. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, location, and other job-related reasons. \nTo apply for a position, please visit our website atwww.streamrealty.com","description_format":"text","description_chars":5030,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Commercial Real Estate","Real Estate Brokerage","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-12T00:11:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":47,"reasons":["conf:5","win:early","comp:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/stream-realty-partners-desktop-technician","json_url":"https://alion.io/job/stream-realty-partners-desktop-technician.json","meta":{"generated_at":"2026-11-14T02:38:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3583,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7573},"rest":"https://alion.io/mcp/rest/get_company?id=7573"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstream-realty-partners-desktop-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstream-realty-partners-desktop-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstream-realty-partners-desktop-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stream-realty-partners-desktop-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstream-realty-partners-desktop-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4115828}},{"tool":"search_jobs","arguments":{"company":"streamrealty.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4115828},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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