{"id":1273993,"url":"https://alion.io/job/streamdatacenters-desktop-technician","title":"Desktop Technician","company":{"id":687899,"name":"Stream Data Centers","domain":"streamdatacenters.com","url":"https://alion.io/company/streamdatacenters","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frisco, United States","Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Least Privilege","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"ITSM","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-11-07T13:31:20Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"For years, Stream Data Centers has been a trusted partner in providing world-class data center solutions. With a focus on sustainable, secure, and reliable infrastructure, Stream empowers businesses to scale their digital operations while prioritizing environmental and social responsibility.\nStream Data Centers continues to set new standards for innovation, operational excellence, and sustainability in the data center industry, having provided premium data center services since 1999. Now, with 90% of its inventory leased to Fortune 100 customers, the company has acquired, developed and managed more than 27 data center projects nationally, while leadership has remained consistent for over two decades.\nFrom site selection to data center construction and operations, Stream develops wholesale colocation capacity and build-to-suit facilities for hyperscale and enterprise users in major markets across the United States. Additionally, Stream sources and develops low-risk land sites for optimum data center development and provides energy procurement services with a focus on reducing market risk and providing low-cost renewable energy options.\nThe Desktop Technician is an entry-level, Tier 1 support role responsible for providing friendly, responsive, and reliable technical assistance to Stream employees. This position receives, documents, troubleshoots, and resolves common incidents and service requests; prepares and deploys end-user devices; supports Microsoft 365 and standard business applications; and assists with onboarding and offboarding activities.\nThis role is designed for someone early in their IT career who brings foundational technical knowledge, strong customer-service skills, and a willingness to learn. The Desktop Technician works closely with senior IT team members and follows established security, escalation, documentation, and service-management practices.\nUnder the direction of the Manager, IT Applications and Helpdesk, the Desktop Technician provides in-office support across Stream's Dallas and Frisco locations. The technician serves as a first point of contact for end-user technology needs, restores service where possible, escalates issues when appropriate, and helps maintain accurate records for tickets, devices, and user support activities.\nResponsibiilites\nProvide Tier 1 support through the approved service channels, including phone, email, chat, ticket portal, and in-person requests.\nRecord, categorize, prioritize, and update incidents and service requests in the IT service-management system.\nTroubleshoot common issues involving Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, browsers, printers, Wi-Fi, VPN, conference-room technology, and peripherals.\nPrepare, configure, deploy, replace, and recover laptops, desktops, monitors, mobile devices, and accessories in accordance with Stream standards.\nAssist with device enrollment, application installation, and endpoint provisioning through Microsoft Intune and other approved tools.\nSupport password resets, multifactor authentication, and routine account-access issues while following identity-verification and least-privilege procedures.\nComplete assigned onboarding and offboarding tasks, including equipment preparation, access coordination, device recovery, and asset documentation.\nEscalate unresolved, security-sensitive, or higher-impact issues to the appropriate IT team member with complete troubleshooting notes and relevant evidence.\nMaintain accurate ticket notes, asset records, support procedures, and knowledge articles.\nCommunicate clearly and professionally with users, provide practical status updates, and confirm resolution before closing requests.\nFollow Stream's information-security, change-management, acceptable-use, and support procedures.\nSupport occasional after-hours activities or on-call coverage when assigned.\nCore Competencies\nCustomer Service (Nice): Treats users with patience, respect, and urgency while setting clear expectations and following through.\nTechnical Learning (Smart): Applies structured troubleshooting, learns from coaching, and steadily expands technical knowledge.\nIntegrity & Security (Honest): Protects confidential information, follows verification requirements, and promptly escalates mistakes or risks.\nOwnership & Accountability: Takes responsibility for assigned tickets and tasks, documents work accurately, and communicates when assistance is needed.\nDocumentation & Process Adherence: Uses approved procedures, maintains complete ticket notes, and contributes useful knowledge documentation.\nEngagement & Improvement (Passionate): Looks for practical ways to improve the employee support experience and reduce recurring issues.\nTeamwork & Communication: Works effectively with other IT teams and explains technical information in clear, user-friendly language.\nRequirements\nWork Environment and Physical Considerations:\nThis is a fully in-office role supporting Stream's Dallas and Frisco, Texas locations; regular travel between the two locations may be required.\nUp to 10% travel is required to support local data centers.\nAbility to remain at a workstation for extended periods and to move throughout an office while providing hands-on support.\nAbility to lift, carry, install, and move typical end-user technology equipment weighing up to 40 pounds, with or without reasonable accommodation.\nAbility to work occasional after-hours support activities when scheduled.\nBasic Qualifications:\nHigh school diploma or GED equivalent required.\nRelevant education, technical training, and hands-on experience.\nHands-on Helpdesk, Service Desk, desktop support, internship, lab, or comparable technical experience.\nFoundational knowledge of Windows 10/11, Microsoft 365 applications, and common endpoint troubleshooting techniques.\nBasic understanding of networking concepts such as Wi-Fi, VPN, IP connectivity, and printer troubleshooting.\nAbility to install, configure, and support laptops, desktops, mobile devices, displays, printers, and common peripherals.\nStrong customer-service skills and the ability to communicate technical concepts to non-technical users.\nAbility to organize multiple requests, follow documented procedures, and ask for help or escalate when appropriate.\nPreferred Qualifications:\nAssociate degree or higher in Information Technology, Computer Science, or a related field.\n2+ years of Helpdesk, Service Desk, desktop support, internship, lab, or comparable hands-on technical experience.\nProfessional written and verbal communication skills.\nIT certifications, including CompTIA A+, CompTIA ITF+, or Microsoft 365 Fundamentals.\nExposure to Microsoft Intune, Entra ID, Active Directory, an ITSM platform, or remote-support tools.\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nFamily Leave (Maternity, Paternity)\nShort Term & Long Term Disability\nTraining & Development\nWellness Resources\nThe pay range for this role is between $50,000 - $55,000 (base). Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, location, and other job-related reasons. Stream Data Centers offers annual bonus, performance bonuses, benefits, flexible time off (vacation), 401k and a variety of other perks and benefits.\nStream is an equal-opportunity employer and does not discriminate on the basis of ethnicity, race, religion, sex, age, national origin, disability, military status, or any other reason prohibited by law. 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