{"id":2082040,"url":"https://alion.io/job/streamflow-junior-customer-experience-associate-remote-ft","title":"Junior Customer Experience Associate (Remote, FT)","company":{"id":2405451,"name":"Streamflow","domain":"streamflow.finance","url":"https://alion.io/company/streamflow-finance","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_city","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":["RS"],"hiring_countries_total":1,"salary":{"min":1400,"max":null,"currency":"USD","period":"month","gross":null,"usd_annual":16800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Discord","optional":false},{"name":"Intercom","optional":false},{"name":"Solana","optional":false},{"name":"Telegram","optional":false},{"name":"X (Twitter)","optional":false}],"status":"live","first_seen_at":"2026-10-08T10:22:18Z","employer_posted_date":null,"last_verified_at":"2026-10-08T10:22:18Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"About Streamflow\nStreamflow is the leading token distribution platform on Solana and beyond, used by thousands of clients.\nOur company is globally distributed, agile, well-funded, and profitable for months.\nAbout your role\nWe're looking for a Junior Customer Experience Associate who's fast, sharp, and great at written communication.\nYou'll be handling chat-based support across a few key platforms, helping users get quick, accurate answers and ensuring their experience with Streamflow is smooth, respectful, and helpful. This is not a repetitive ticket-churning job - you'll need to understand what users are really asking, find (or create) the best solution, and explain it clearly.\nYou'll also stay close to the product: testing new features, spotting edge cases, and reporting bugs or feedback to the team. You'll be a core part of how we learn, improve, and support our growing community.\nThis is a junior role with room to grow, perfect for someone who's already confident in user communication and support workflows, and ready to go deeper into Web3 and product experience.\nThis role is a fixed-schedule position: 8 hours per day, 5 days per week, with set working hours, unlike the rest of the company, which operates flexibly. Being reliably available during your shift is essential to providing real-time support to our users. The exact hours are TBA, depending on the real-time requirements.\nYou might be a great fit if you:\nWrite clean, clear, native-level English\n\nRespond fast, type fast, and think fast\n\nRead carefully and catch small errors, gaps, or confusing phrasing\n\nCan explain complex ideas simply, without long walls of text and overcomplicating\n\nAre comfortable running multiple live chat conversations at once\n\nHave some understanding of Web3 or crypto (even just the basics)\n\nEnjoy testing tools and finding bugs or weird edge cases\n\nLike working independently, figuring things out, and organizing your own priorities\n\nAre naturally curious about support data; you want to know how many tickets came in, how fast replies were, where AI worked (or didn't), and what's trending with users\n\nYou will:\nRespond to support inquiries via chat (Telegram, Intercom, Discord, etc.)\n\nOnboard customers on the video call\n\nTroubleshoot product issues and guide users to the right solution\n\nKeep internal support tools and FAQs up to date\n\nSpot unclear product flows or user friction and flag them early\n\nCollect and share user feedback with the product and engineering teams\n\nContribute to the improvement of support workflows, macros, and documentation\n\nMonitor key support metrics and help us improve overall response quality and speed\n\nBecome an active product user and help shape how we support other users\n\nCompensation\n$1400 gross\nHow we work\nWe're a remote-first, async-friendly team with a strong writing culture. While we have an office in Belgrade, Serbia, most of our team is spread across different time zones.\nWe value ownership, curiosity, and respect. You'll have the space to figure things out and the support to grow. We're fast-moving and mission-driven - if you love solving problems, learning constantly, and helping people in a high-quality way, you'll thrive here.\nLinks:\nWebsite\n\ndApp\n\nx.com\n(Twitter)\n\nTo Apply\nFill out the Application Form:\n\nApply for a Job\nBy submitting your application, you consent to the collection and processing of your personal data by Streamflow for the purpose of assessing your suitability for current and future employment opportunities. Your information will be handled in accordance with our Privacy Policy and may be retained for up to 12 months. You may withdraw your consent at any time by contacting us at\n\n\n.","description_format":"text","description_chars":3710,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Serbia","iso":"RS","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Smart Contracts & Security"],"lifecycle":[{"event":"open","at":"2026-10-08T10:42:37Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.737,"p_room":0.44,"age_days":29,"expected_fill_days":25,"reasons":["seen:29","win:tail","crowd:junior,attention"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":16800,"is_top_pay":false},"html_url":"https://alion.io/job/streamflow-junior-customer-experience-associate-remote-ft","json_url":"https://alion.io/job/streamflow-junior-customer-experience-associate-remote-ft.json","meta":{"generated_at":"2026-11-07T13:20:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15978,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2405451},"rest":"https://alion.io/mcp/rest/get_company?id=2405451"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstreamflow-junior-customer-experience-associate-remote-ft"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstreamflow-junior-customer-experience-associate-remote-ft"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstreamflow-junior-customer-experience-associate-remote-ft"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/streamflow-junior-customer-experience-associate-remote-ft\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstreamflow-junior-customer-experience-associate-remote-ft"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2082040}},{"tool":"search_jobs","arguments":{"company":"streamflow.finance","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2082040},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}