{"id":2616941,"url":"https://alion.io/job/streem-energy-customer-operations-manager-2","title":"Customer Operations Manager","company":{"id":7431,"name":"Streem Energy","domain":"streemenergy.com","url":"https://alion.io/company/streemenergy","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":85,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":464},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T09:50:23Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-31T06:19:14Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"At Streem, we are building the next generation SaaS platform to empower the commercial management of renewable energy assets. Our mission is to accelerate the energy transition by enabling asset managers, investors, direct marketers and operators to extract more value from their renewable portfolios.\n At Streem Energy, we help renewable energy producers make better use of their data. As a Customer Operations Manager, you’ll help our clients get the most from our services: keeping their data reliable, tailoring our tools to their needs, and finding practical solutions when problems arise.\nYou’ll work closely with clients, our Product and Tech teams, and other external stakeholders. You’ll also help us use AI tools to make our work more efficient: automating repetitive tasks, speeding up investigations and giving the team more time to focus on solving meaningful customer problems. You don’t need to be an AI specialist. We’re looking for someone who is curious about new tools and keen to find useful ways to apply them.\nThis is a hands-on role in a fast-moving environment. You’ll help Streem grow in new markets and renewable energy sectors, while adapting as our product, tools and clients’ needs evolve.\nWhat you’ll do:\nSupport clients throughout their journey with Streem, from deployment to day-to-day us (eg: help them adapt their contracts following regulation changes)\n\nInvestigate customer issues and find clear, practical solutions, using automation and AI tools where they can help (eg help invoice dispute management with comparison tools between Streem & the offtaker)\n\nMonitor data quality, identify anomalies and work with the Tech and Product teams to resolve issues\n\nConfigure and improve Streem’s data models and services to meet each client’s needs.\n\nCoordinate with external stakeholders such as meter operators, grid operators and energy suppliers.\n\nBuild a strong understanding of each client’s objectives, processes and key performance indicators.\n\nShare customer feedback and recurring needs with our Product and Tech teams to help improve the service.\n\nHelp clients adopt new features and make the most of Streem’s solutions.\n\nLook for ways to improve our own operations, including by testing and adopting AI-powered tools.\n\n We’re open to different backgrounds. You could be an engineer or have some experience in renewable energy, a startup, consulting, SaaS, data analysis or customer operations. You don’t need to have worked in all of these areas, and your experience doesn’t need to be long.\nYou’ll bring:\nCuriosity and a genuine interest in understanding and solving customer issues.\n\nComfort working in an evolving environment, where client needs, tools and priorities can change.\n\nStrong analytical and problem-solving skills, with the confidence to investigate complex data and challenge assumptions.\n\nAn interest in technology and a willingness to learn new tools, including AI tools, to work more efficiently.\n\nA practical, customer-focused approach: you enjoy understanding a problem and seeing it through to a useful solution.\n\nClear communication skills and the ability to work with people across technical and non-technical teams.\n\nExcellent English and fluency in another European language.\n\nGood organisation, attention to detail and the ability to manage several topics at once.\n\nAn interest in renewable energy and the energy transition.\n\nExperience in renewable energy, a startup or consulting is a plus. So is experience with data collection or analysis tools, but curiosity and a willingness to learn matter just as much.\nStreem Energy offers ...\nA dynamic entrepreneurial environment\n\nan international team with many different nationalities\n\nan already developed client base waiting for us to develop more features\n\nExposure to one of Europe's fastest-growing industries: renewable energy.\n\nPerks & Benefits\nAt Streem, we believe our employees should be fairly rewarded, share in the company’s success, and enjoy an open, flexible work environment that adapts to their individual needs.\nIn practice, this includes:\nFlexible remote working to accommodate your schedule and personal requirements.\n\nState-of-the-art tools and equipment, tailored to your working style and habits, so you can perform at your best.\n\nPlease submit your CV in English.\n Streem Energy is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.","description_format":"text","description_chars":4615,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Management"],"lifecycle":[{"event":"open","at":"2026-10-15T12:24:18Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":1,"age_days":15,"expected_fill_days":85,"reasons":["conf:3","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/streem-energy-customer-operations-manager-2","json_url":"https://alion.io/job/streem-energy-customer-operations-manager-2.json","meta":{"generated_at":"2026-10-31T08:54:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13390,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7431},"rest":"https://alion.io/mcp/rest/get_company?id=7431"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstreem-energy-customer-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstreem-energy-customer-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstreem-energy-customer-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/streem-energy-customer-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstreem-energy-customer-operations-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2616941}},{"tool":"search_jobs","arguments":{"company":"streemenergy.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2616941},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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