{"id":3831992,"url":"https://alion.io/job/stride-school-operations-supervisor","title":"School Operations Supervisor","company":{"id":6652,"name":"Stride","domain":"stridelearning.com","url":"https://alion.io/company/stridelearning","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":12,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":38097,"max":67000,"currency":"USD","period":"year","gross":null,"usd_annual":67000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-05T19:45:37Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T02:56:52Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nSummary: The Private School Operations Supervisor serves as a subject matter expert for K12 Private School operational processes and support services. This role is responsible for managing complex operational activities, resolving escalated issues, driving process improvements, and leading cross-functional initiatives that support enrollment, student account administration, and customer experience objectives. The incumbent exercises independent judgment, provides guidance to less experienced team members, and collaborates with internal stakeholders to develop and implement solutions that improve operational efficiency, quality, and service outcomes. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.\nServe as the primary escalation point for complex operational and account-related issues requiring advanced analysis and resolution. \nIndependently manage and prioritize high-volume service queues while ensuring adherence to service level agreements and operational performance standards. \nPerform and oversee complex student account administration activities, including course loading, enrollment modifications, account maintenance, refunds, and payment processing. \nAnalyze operational trends, identify root causes of recurring issues, and recommend corrective actions and process improvements. \nLead and participate in cross-functional projects involving Enrollment, Academics, Finance, Customer Support, Product, and Technology teams. \nDevelop, document, and maintain standard operating procedures, workflows, and training materials. \nProvide informal coaching, training, and operational guidance to team members and new hires. \nMonitor quality standards and conduct audits to ensure accuracy of transactions, data integrity, and compliance with established policies and procedures. \nEvaluate existing operational processes and recommend enhancements that improve efficiency, customer experience, and business outcomes. \nSupport implementation of new systems, tools, operational initiatives, and business process changes. \nResearch, analyze, and resolve issues affecting students, families, schools, and business partners that require coordination across multiple departments. \nGenerate and interpret operational reports and metrics to identify performance opportunities and support decision-making. \nServe as a subject matter expert for Salesforce CRM, enrollment systems, order management systems, and related operational tools. \nLead special projects and strategic initiatives with defined business objectives and deadlines. \nPerform other duties as assigned. \nMinimum Required Qualifications:\nHigh School Diploma or GED required. \nAssociate's degree preferred. \n4+ years of directly related operational, enrollment, customer support, or administrative experience; or \n3+ years of progressively responsible experience within K12 supporting school operations, enrollment services, or related functions. \nCertificates and Licenses: None required.\nOTHER REQUIRED QUALIFICATIONS:\nHigh level of attention to detail with focus on quality while working in a high-volume environment \nDemonstrated ability to work independently in an effective and efficient manner \nExcellent customer service skills and prior experience providing customer support \nExcellent time management and organizational skills \nStrong written and verbal communication skills \nAbility to respond appropriately to feedback, mentoring and coaching Ability to effectively manage competing priorities in a deadline driven atmosphere, and demonstrate resilience \nMicrosoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency. \nFlexible schedule with ability to work additional hours as needed \nAbility to travel 5% of the time (minimal, if any) \nAbility to pass required background check Demonstrated subject matter expertise in private school operational processes and systems. \nProven ability to independently manage complex operational assignments and resolve non-routine issues. \nStrong analytical and problem-solving skills with the ability to identify trends and recommend solutions. \nExperience leading projects, coordinating stakeholders, and driving process improvements. \nAbility to exercise sound judgment in situations requiring interpretation of policies, procedures, and business requirements. \nAdvanced organizational and prioritization skills with the ability to manage multiple competing priorities. \nStrong customer service orientation and commitment to operational excellence. \nExcellent verbal and written communication skills. \nAbility to collaborate effectively across departments and influence outcomes without direct authority. \nAdvanced proficiency in Microsoft Office applications, particularly Excel for reporting and analysis. \nAbility to adapt to changing priorities and business needs in a fast-paced environment. \nFlexible schedule with ability to work additional hours as needed. \nAbility to travel up to 10%. \nAbility to pass required background checks. \nDesired Qualifications:\nBachelor's degree in Business, Education, Operations, Communications, or related field. \nExperience with Salesforce CRM, PowerSchool, Canvas Order Management Systems, Five9, or similar platforms. \nExperience creating operational reports, dashboards, or performance metrics. \nExperience facilitating training and mentoring team members. \nDemonstrated success leading continuous improvement or process optimization initiatives. \nExperience supporting large-scale enrollment, education, or customer operations environments. \nWork Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThis is a remote position \nCOMPENSATION & BENEFITS: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.\nWe anticipate the salary range to be $38,097.60-$67,000. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.\nThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.\nJob Type\nRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.\nIf you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting .\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nStride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. 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