Solutions Engineer

Integration review and scoring

• Review partner source code, API endpoints, Postman collections, and logs to confirm integrations are built to spec
• Evaluate user experience across interactive message types (e.g. List Picker, Time Picker, Apple Pay, Authentication, Forms, Rich Links, agent handoff)
• Validate outbound traffic against source properties or partner logs
• Assess integration design (e.g. webhook delivery, tenant and brand isolation, idempotency, retry and backoff, rate limits, queueing, observability)
• Assess security posture (e.g. JWT handling, signature verification, secret storage, Apple Pay merchant configuration)
• Score technical items against a documented rubric and issue approve, approve with fixes, or reject verdicts
• Document the reasoning behind each verdict to keep decisions consistent across partners
• Provide specific remediation guidance and guide partner engineering teams through revision cycles
• Uphold quality standards even under commercial pressure to launch faster
• Prepare partners to pass Apple Integration Review and Experience Review on the first attempt

Partner portfolio leadership

• Act as technical lead for several concurrent clients alongside a pod lead and a Technical Project Manager
• Support partners through their first live brand integration after platform certification
• Run projects independently and brief founders on each client’s technical status
• Escalate only the issues that require founder involvement

Standards and specifications

• Own and extend the specification set (e.g. JSON schemas, OpenAPI surface, fixtures, conformance matrix, decision records, checklists)
• Translate Apple’s guidelines into clear, testable requirements
• Version specifications, checklists, rubrics, and models together so past verdicts are reproducible
• Keep the framework portable across other messaging channels
• Keep partner reviews and unreleased Apple roadmap items strictly confidential

• 5+ years of solutions engineering, technical program management, or integration consulting experience
• Experience with business messaging APIs and review processes (e.g. WhatsApp Cloud API, webhooks, template review, policy enforcement)
• Proficiency with Postman or similar tools to validate third-party API integrations
• Ability to read unfamiliar code across common stacks and pinpoint defects by file and line
• Ability to write clear standards, scored review findings, and remediation plans
• Ability to tell a working integration from one users actually want, and explain why
• Ability to reject submissions and defend decisions while preserving client relationships
• Ability to judge which issues to resolve independently and which to escalate
• Ability to ramp up on Apple’s messaging APIs and UX standards within 30 days
• Deep understanding of how schema-valid payloads can render differently across iOS versions
• Strong communication skills in both spoken and written English

• Startup experience
• Background at a Meta Business Solution Provider, Tech Provider, or Apple MSP
• Experience with Apple Messages for Business, on either the MSP or brand side
• Experience with on-device Apple Messages testing (e.g. XCUITest, accessibility framework, AppleScript on macOS, screen capture rigs)
• Experience owning a certification, compliance, app review, or quality gate function
• Experience with conversational design or evaluating AI/LLM agents in messaging channels
• Experience with test automation for conversational flows (e.g. evaluation harnesses, golden sets, false-pass measurement)
• Product instinct for internal tooling and automation opportunities
• Bachelor’s Degree in Computer Engineering, Computer Science, or equivalent