{"id":4013186,"url":"https://alion.io/job/strip-it-executive","title":"IT Executive","company":{"id":244603,"name":"Strip","domain":"strip.com.sg","url":"https://alion.io/company/strip-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3000,"max":3500,"currency":"SGD","period":"month","gross":true,"usd_annual":32820},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Google Workspace","optional":false},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-10T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"First-Line Technical Support:\nAct as the first responder for critical IT incidents (P1 issues) to minimize disruption and ensure timely resolution.\n\nTroubleshoot hardware and software issues for end-users, including laptops, printers, POS systems, CCTV, and network equipment.\n\nProvide user support for both F&B and Beauty Group related IT matters (depending on assignment).\n\nSystem & Network Maintenance:\nPerform routine system maintenance, monitoring, and troubleshooting for hardware, software, and network infrastructure.\n\nOversee and maintain group network infrastructure and ensure stable and secure connectivity.\n\nSupport cloud environment operations, including AWS server monitoring, backups, and security compliance (for Network Consultants).\n\nAsset & Inventory Management:\nMaintain accurate records of IT hardware and software inventory.\n\nCoordinate IT asset deployment, ensuring proper documentation, tracking, and replacement as required.\n\nProject & System Support:\nAssist with IT project implementation, system enhancements, and escalations to 2nd level support when necessary.\n\nDocument issue resolutions and troubleshooting steps clearly in JIRA for knowledge sharing.\n\nUser & Access Management:\nManage user accounts, system access, and email groups in compliance with security protocols.\n\nEnsure proper clearance and access removal for resignees.\n\nCybersecurity & Data Compliance:\nParticipate in system monitoring for threats, conduct security audits, and assist with vulnerability assessments.\n\nSupport compliance with PDPA (Personal Data Protection Act) guidelines across departments.\n\nCommunication & Documentation:\nProvide clear, non-technical explanations to users.\n\nMaintain proper task tracking and reporting through JIRA and daily updates as required.\n\nKeep IT calendars and records updated, including site visits and leave arrangements.\n\nOutlet & Remote Support:\nConduct on-site support at outlets when necessary, carrying required equipment.\n\nProvide remote support for overseas teams or outlets as needed.\n\nRequirements:Diploma in Information Technology, Computer Science, or a related field.\n\nMinimum 1-2 years of relevant IT support experience.\n\nStrong knowledge of hardware troubleshooting, basic networking, and system administration.\n\nFamiliarity with cloud platforms (AWS preferred), Google Workspace, Zoom Phone, and common business systems.\n\nGood understanding of IT asset management and security practices.\n\nAbility to work under pressure, prioritize tasks, and meet deadlines.\n\nStrong interpersonal and communication skills, with the ability to explain technical issues in simple terms.\n\nProactive, reliable, and willing to learn new technologies.\n\nDesirable Attributes:Team player with a positive attitude and patience in handling user frustrations.\n\nWillingness to support after-hours or weekend tasks for urgent issues.\n\nAbility to adapt to new processes and evolving system requirements.\n\nAttention to detail in record-keeping and documentation.\n\nSkills\nGoogle Workspace, Technical Skills, AWS, prioritize work, Google Cloud Platform, Proactive, Information Technology, Computer Science, Reliable, Networking, System Administration, Work Under Pressure, Computer Hardware Troubleshooting, IT Leadership, IT Asset 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