{"id":1954414,"url":"https://alion.io/job/stripe-community-operations-specialist","title":"Community Operations Specialist","company":{"id":64,"name":"Stripe","domain":"stripe.com","url":"https://alion.io/company/stripe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":124,"ghost_share":0.016,"stale_share":0.637,"repost_share":0.04,"time_to_fill_p50_days":63,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":217000,"period":"year","method":null,"sample_n":2837},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true},{"name":"Reddit","optional":true},{"name":"SQL","optional":true},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-10-05T22:26:16Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T05:53:51Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Who we are\nAbout Stripe\nStripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.\nAbout the team\nCommunity Operations manages Stripe’s support presence across public developer and merchant communities. The team responds across channels including X, Reddit, LinkedIn, Facebook, YouTube, and app-store reviews. Because these interactions are public and one-to-many, each response can influence user trust, Stripe’s brand, and the experience of people beyond the original poster.\nThe team combines responsive community support with proactive signal detection. We identify recurring questions, emerging risk, product friction, documentation gaps, and opportunities to improve how Stripe supports its community.\nWhat you’ll do\nAs a Community Operations Specialist, you will represent Stripe across public developer and merchant communities. You will independently assess and coordinate complex or high-visibility community cases, including situations involving influential users, executive tags, rapid amplification, privacy concerns, and incomplete information. You will guide less-experienced teammates, support incident and escalation response, surface recurring user and product signals, and contribute to defined operational-improvement projects.\nYou will maintain strong queue performance while building experience in higher-impact Specialist work. For novel, highly sensitive, or incident-level decisions, you will work with senior Specialists and cross-functional partners to determine the safest path forward.\nResponsibilities\nManage community interactions across supported platforms while consistently meeting quality, productivity, and responsiveness expectations.\nAct as an escalation point for complex, sensitive, ambiguous, or high-visibility community cases, including influential users, executive tags, media-adjacent attention, rapid amplification, cross-platform misinformation, and privacy or brand concerns.\nSupport teammates as they navigate complex cases by providing actionable feedback and explaining the reasoning behind recommended responses and escalation decisions.\nRecognize potential social-media incidents or high-risk situations and engage a senior Specialist or incident lead before making a novel or material-risk public commitment.\nParticipate in incident response under senior Specialist guidance, maintaining clear ownership and communication.\nGather relevant facts, identify stakeholders and risks, consider response options, and recommend a safe path forward for escalated cases.\nUse dashboards, queue reviews, social-listening reports, and basic operational data to identify patterns and support decisions; develop familiarity with basic queries where helpful.\nCommunicate clear product, user, and risk signals to cross-functional partners such as Product, Risk, Comms, and Docs.\nContribute to trend summaries, incident retrospectives, product-signal reports, playbooks, and internal knowledge resources.\nOwn defined components of pre-scoped improvement projects, maintaining a plan and communicating progress, dependencies, blockers, and risks.\nCapture reusable lessons from escalations and share them through team documentation and knowledge-sharing forums.\nWho you are\nWe’re looking for someone who meets the minimum requirements to be considered for the role. Preferred qualifications are helpful but not required.\nMinimum requirements\nExperience in public-facing support, community operations, technical support, or a comparable user-facing operational environment.\nExceptional written judgment, with the ability to communicate complex or unfavorable information clearly, empathetically, and safely in public forums.\nSound judgment when handling ambiguity, sensitive user situations, incomplete information, and potential reputational risk, with the ability to prioritize competing cases using user impact, urgency, sensitivity, privacy risk, and public amplification.\nDemonstrated ownership and the ability to organize work, follow through on commitments, and communicate blockers early.\nAbility to guide or support less-experienced teammates using clear, actionable feedback and sound reasoning.\nComfort using dashboards, queue reviews, and basic operational data to identify patterns and support decisions; willingness to develop basic query skills where helpful.\nAbility to collaborate effectively with teammates and cross-functional stakeholders.\nReceptiveness to feedback and evidence of applying feedback to improve performance.\nPreferred qualifications\nFamiliarity with Stripe products, payments, financial technology, APIs, or developer-facing support.\nExperience supporting users through public or social channels.\nFamiliarity with incident response, social escalation, moderation, or brand-risk workflows.\nExperience contributing to operational-improvement projects, root-cause investigations, or knowledge-management initiatives.\nFamiliarity with operational reporting, social-listening data, SQL, or other data-analysis tools.","description_format":"text","description_chars":5421,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-06T11:41:08Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.622,"p_room":1,"age_days":15,"expected_fill_days":63,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/stripe-community-operations-specialist","json_url":"https://alion.io/job/stripe-community-operations-specialist.json","meta":{"generated_at":"2026-10-22T06:02:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":739,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":64},"rest":"https://alion.io/mcp/rest/get_company?id=64"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstripe-community-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstripe-community-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstripe-community-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stripe-community-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstripe-community-operations-specialist"}]}