{"id":214475,"url":"https://alion.io/job/stripe-consumer-operations-associate","title":"Consumer Operations Associate","company":{"id":64,"name":"Stripe","domain":"stripe.com","url":"https://alion.io/company/stripe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":122,"ghost_share":0.008,"stale_share":0.615,"repost_share":0.025,"time_to_fill_p50_days":63,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-22T19:16:54Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T18:37:06Z","board_verified":true,"closed_at":null,"days_open":96,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":96},"description":"Who we are\nAbout Stripe\nStripe is a financial infrastructure platform for businesses. Millions of companies-from the world’s largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.\nAbout the team\nAt Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.\nWe cultivate a culture of collaboration, inclusivity, and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.\nWhat you’ll do\nResponsibilities\nTroubleshoot and solve external user issues \nAnalyze our processes and instigate changes to help scale our operations and improve user experience \nWork closely with other Stripe teams to improve our product offerings and messaging around new products and features \nGain unique insights into how thousands of businesses on Stripe scale and operate \nHave an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization \nBe a part of building a brand-new team and operational culture for Stripe \nPartner with global operations specialists or business process owners to run a critical workflow\nWho you are\nWe’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.\nMinimum requirements\nYou have a user-first mindset and are energized by the challenge of solving difficult problems\nYou have excellent communication skills, both written and verbal\nYou excel in critical thinking and problem solving\nYou have prior experience in customer service or internal and external user-facing operations\nYou enjoy learning about technical products and processes, you're an organized, self-starter with passion for finding solutions to our user’s challenges\nYou have a process-oriented mindset and the ability to get things done\nYou enjoy working in an in-office environment with strong cross-team collaboration and support\nYou prioritize well and enjoy working in a quick-moving environment\nYou are humble and have a proven track record for working well across teams and with external partners\nYou're willing to periodically work a weekend day for which you'll receive a weekday off. 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