{"id":4062228,"url":"https://alion.io/job/stripe-customer-success-manager-2","title":"Customer Success Manager","company":{"id":64,"name":"Stripe","domain":"stripe.com","url":"https://alion.io/company/stripe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":139,"ghost_share":0.036,"stale_share":0.532,"repost_share":0.072,"time_to_fill_p50_days":63,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T05:42:55Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T19:36:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who we are\nAbout Stripe\nStripe is a financial infrastructure platform for businesses. Millions of companies-from the world’s largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.\nAbout the team\nStripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.\nWhat you’ll do\nYou will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.\nResponsibilities\nLead the post-sale engagement, retention, and growth of your customers partnered closely with the Account Executive\nSupport expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team\nBuild and foster relationships with senior executives in business, product, engineering, finance and IT in partnership with the Account Executive and team\nEvangelize Stripe customer success stories and customer success systems and processes\nArticulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status\nServe as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry\nAligned with the account team perform quarterly business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities\nAdvocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on thet innovation and improvement needed to optimize the Stripe user experience\nDrive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction\n\nWho you are\nWe’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.\nMinimum requirements\n4+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product\nSophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses\nTrack record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions\nStrong analytical skills and operating rigor\nStrong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders\nHistory of success as a consultant, pre-sales, technical account management, or equivalent\nProven track record of achieving targets and goals, preferably in a sales setting\nTrack record of managing complex projects and/or programs\nHas handled difficult customers or situations and can demonstrate resolutions\nWillingness to tackle things on your own\nMust work within a team environment with sales and services peers\nAbility to navigate data and people to find answers\nA capability to work well with a wide range of people, both internally and externally\nThe motivation and flexibility to work well in a high-growth environment where things change quickly\nPreferred qualifications\nExperience working within a high-growth technology company\nExperience with consumption-based businesses is a plus\nPosition Details\nJob Type: Full Time\nLocation:Sydney Office: Level 18, 383 Kent Street, Sydney, NSW, 2000, Australia\nMelbourne Office: 530 Collins Street Level 14, TNCY 1, Podium, Melbourne, VIC 3000, Australia \n\nOpen Date: 11 November 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