{"id":184797,"url":"https://alion.io/job/stripe-design-program-manager-research-operations","title":"Design Program Manager, Research Operations","company":{"id":64,"name":"Stripe","domain":"stripe.com","url":"https://alion.io/company/stripe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":126,"ghost_share":0.016,"stale_share":0.667,"repost_share":0.04,"time_to_fill_p50_days":60,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":176000,"max_usd":322000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":716},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"Multi-Agent Systems","optional":false},{"name":"Stripe","optional":false},{"name":"Claude","optional":true},{"name":"Claude Code","optional":true},{"name":"Figma","optional":true},{"name":"OpenAI Codex","optional":true}],"status":"live","first_seen_at":"2026-09-01T12:27:46Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-18T07:10:01Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Who we are\nAbout Stripe\nStripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.\nAbout the team\nStripe’s Design organization builds the product and brand experiences that millions of businesses and developers rely on. We’re a cross-functional, global organization of product designers, content designers, design researchers, design systems engineers, motion designers, and design program specialists.\nOur mission is to make economic infrastructure simple and accessible. Design plays a central role by making complex flows understandable, crafting clear product language, and building consistent systems that scale.\nThe Design Operations team leads Design’s business operations, runs cross-organizational programs, and builds the systems that help teams collaborate and produce high-quality work. Design Program Managers guide complex programs through the design lifecycle and apply design thinking to our operating model. They prototype and iterate on how our team works.\nWe’re looking for a Design Program Manager to partner with the Research team. This full-time role reports to the Head of Design Operations.\nWhat you’ll do\nResponsibilities\nLead and build programs for the Research organization. Develop and implement processes and resources that support impactful research and scale the use of user insights across Stripe.\nImprove our operating model and processes, including automating tasks, improving workflows, and developing repeatable methodologies. Measure the impact of these changes.\nPrepare researchers to use agentic workflows, including designing, building, and overseeing autonomous, multi-agent workflows.\nBuild custom tools, agents, automations, and skills for Research workflows and responsibilities.\nEvaluate and implement new tools with researchers and cross-functional partners to support new capabilities across Stripe.\nWork with researchers and designers across disciplines, skills, backgrounds, and specialties. Identify patterns and scale successful tools and approaches for broader team use.\nPartner with Research leadership and the Design Operations team to balance competing priorities and make effective use of team resources. Identify potential obstacles and risks to key programs. Develop solutions, solve problems effectively, and use decision-making frameworks to support timely resolution.\nSource and evaluate third-party vendors when needed. Work with Legal, Security, and Procurement to onboard and pay vendors, including managing statements of work, business terms, and budgets.\nWho you are\nWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.\nYou understand research work. You have direct experience in Design or can quickly learn the workflows, deliverables, tools, and pressures relevant to Stripe researchers. You recognize that understanding someone’s work is necessary before changing it.\nYou have hands-on experience building artificial intelligence (AI) agents, automations, and tools. You’ve built solutions that changed how work gets done, and you can build alongside the people you support.\nYou’re an effective coach and communicator. You adapt your approach to different audiences and help people adopt new ways of working.\nYou recognize patterns and think in systems. When you build something that works for one person, you look for ways to make it useful to others.\nYou’re persistent and versatile, with skills that can apply across the company.\nYou prioritize action and speed. You can show someone a useful proof of concept on their own deliverable today, while continuing to build toward longer-term platform goals.\nMinimum requirements\n5+ years of experience in design thinking, qualitative or quantitative research, user experience, or program management, including experience partnering with research teams.\nDemonstrated hands-on experience building AI-powered tools, agents, automations, or workflows that improved real work processes for designers, researchers, creative teams, or product teams.\nExperience coaching, teaching, or enabling others, formally or informally, with evidence of changes in how people work.\nStrong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences and adapt your style to different learners.\nExperience working across multiple workstreams and relationships at the same time. You’ll support a Research team that works across Stripe’s product, marketing, support, and design teams.\nA product-builder mindset for solving the last-mile problem: turning standalone AI experiments into polished, production-ready products that are easy to find and use.\nPreferred qualifications\nExperience with research and design tooling ecosystems, such as Qualtrics, Sprig, Figma, Dovetail, or design system management tools.\nExperience with AI development tools and platforms, such as Claude, Claude Code, Codex, custom agent frameworks, application programming interface (API) integrations, or workflow automation tools.\nExperience with change management, organizational transformation, or large-scale enablement programs.\nExperience building and scaling internal tools, templates, or playbooks adopted beyond your immediate team.","description_format":"text","description_chars":5773,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-01T13:00:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 319 · green card filings: 110","filings_12m":319,"filings_prev_12m":318,"green_card_filings_12m":110,"median_offered_wage_usd":168770,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.565,"p_room":0.6,"age_days":45,"expected_fill_days":60,"reasons":["conf:0","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/stripe-design-program-manager-research-operations","json_url":"https://alion.io/job/stripe-design-program-manager-research-operations.json","meta":{"generated_at":"2026-10-18T09:35:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14213,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":64},"rest":"https://alion.io/mcp/rest/get_company?id=64"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstripe-design-program-manager-research-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstripe-design-program-manager-research-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstripe-design-program-manager-research-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stripe-design-program-manager-research-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstripe-design-program-manager-research-operations"}]}