{"id":1463132,"url":"https://alion.io/job/stripe-global-people-operations-systems-administrator","title":"Global People Operations - Systems Administrator","company":{"id":64,"name":"Stripe","domain":"stripe.com","url":"https://alion.io/company/stripe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":125,"ghost_share":0.008,"stale_share":0.632,"repost_share":0.032,"time_to_fill_p50_days":63,"computed_at":"2026-10-22T06:10:10Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-29T09:00:02Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T05:53:51Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"About Stripe\nStripe is a financial infrastructure platform for businesses. Millions of companies-from the world’s largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.\nAbout the team and the role\nThe People Systems Operations Administrator supports the day-to-day work that keeps Stripe’s People technology running accurately and reliably. The role sits in the Service Delivery Center and works as part of the wider People Solutions team, with a close dotted-line partnership to People Solutions Systems Management.\nYou’ll own a defined set of routine tier 1 and tier 2 operational work across Workday and related People Systems. This includes monitoring support channels and system inboxes, triaging requests, completing repeatable administrative tasks, maintaining documentation, and routing complex issues to the right People Systems owner.\nThis is a hands-on operations role. It creates clearer separation between routine support work and the configuration, architecture, governance, and project delivery owned by the People Systems team.\nWhat you’ll do\nSupport queue and request triage\n Monitor the Salesforce case management queue and Jira requests for People Systems work.\nTriage incoming requests by urgency, business impact, data sensitivity, and defined support process.\nResolve standard requests using documented procedures, and route exceptions or higher-complexity work to the appropriate People Systems owner.Keep request records accurate and complete, including status updates, required approvals, supporting documentation, and clear handoffs.\n\nIdentify recurring request patterns and flag opportunities to improve documentation, self-service, or system processes.\nWorkday operations \nMonitor the Workday inbox for business process errors, stuck transactions, alerts, and other operational issues.\nComplete routine Workday support tasks, including standard access requests, account maintenance, and operational follow-up.\nSupport Salesforce and JIRA run work and respond to common People Systems questions using approved guidance.\nHelp with recurring operational tasks such as account monitoring, account resets, and quarterly account reviews.\nSupport year-end activity, including schedule extensions, alert configuration, audit requests, and tracking follow-up items.\nAssist with release readiness by reviewing assigned Workday updates, completing test steps, documenting results, and escalating issues found during testing.\nSupport recurring People programs, such as performance-cycle launches, using established runbooks and checklists.\nReporting, documentation, and Jira support\nIntake and triage Workday reporting and data requests. Confirm required information, route requests to the right owner, and provide status updates to requesters.\nComplete standard reporting tasks and access-related requests where there is a documented process and appropriate approval.\nMaintain runbooks, Trailhead content, standard operating procedures, and request templates so guidance stays current and easy to find.\nSupport data-quality checks and follow established processes to correct or escalate issues.\nPartnership with People Systems\nWork closely with People Systems analysts and engineers to understand support priorities, upcoming releases, recurring work, and escalation paths.\nProvide clear handoffs for work that requires configuration changes, advanced reporting, integrations, security decisions, or policy interpretation.\nParticipate in regular reviews of queue trends, service levels, documentation gaps, and operational risks.\nBuild platform knowledge over time, with opportunities to take on more complex administration and configuration work as skills develop.\nMinimum requirements\nExperience in People operations, HR administration, systems support, service delivery, or another operations role involving high-volume, process-driven work.\nStrong attention to detail, particularly where accuracy affects People records, access, payroll, compliance, or reporting.\nAbility to work through a queue independently, prioritize requests, follow defined processes, and escalate issues at the right time.\nClear written communication and comfort giving requesters concise status updates.\nExperience using Jira, Salesforce, or a similar case-management or ticketing tool.\nComfort learning enterprise systems and following structured procedures across multiple tools.\nStrong organization skills and a consistent approach to documenting work and following requests through to resolution.\nGood judgment when working with confidential information.\nPreferred qualifications\nExperience supporting Workday, including Core HCM, business processes, security administration, reporting, or Workday inbox monitoring.\nExperience handling reporting requests, data access requests, and standard user provisioning.\nExperience supporting cyclical People programs, compliance activities, audit requests, or system-release testing.\nWhat success looks like\nWithin the first six months, you will:\nOwn the defined tier 1 and routine tier 2 People Systems queue work with accurate, timely resolution and clear escalation.\nEstablish dependable monitoring for People Systems tickets in Salesforce, JIRA, the Workday inbox, and recurring operational tasks.\nReduce avoidable handoffs and ensure complex work reaches the right People Systems owner with the context needed to act.\nKeep core runbooks and self-service guidance current based on recurring request patterns.\nGive People Systems analysts and engineers more capacity for configuration, governance, architecture, and strategic delivery 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