{"id":2554432,"url":"https://alion.io/job/stripe-it-support-engineer-2","title":"IT Support Engineer","company":{"id":64,"name":"Stripe","domain":"stripe.com","url":"https://alion.io/company/stripe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":125,"ghost_share":0.016,"stale_share":0.68,"repost_share":0.04,"time_to_fill_p50_days":60,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":160000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false},{"name":"Stripe","optional":false},{"name":"Python","optional":true},{"name":"Ruby","optional":true}],"status":"live","first_seen_at":"2026-10-14T17:41:08Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T03:45:59Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who we are\nAbout Stripe\nStripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.\nAbout the team\nThe Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team. \nWe’re looking for a Tier 1 Support Engineer to join the AMER CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.\nWhat you’ll do\nYou’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. In-person support is required as well as setting up desks and managing/auditing peripherals. \nResponsibilities\nProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.\nRespond to queries either in person, email, Slack or ticketing system.\nProvide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.\nWalk customers through problem-solving processes and follow up to ensure issues have been resolved.\nRun diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation\nSupport and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)\nTroubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)\nFacilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades\nAssist with new hire onboarding and training curriculum\nUpdate, and maintain detailed external and internal IT documentation\nOnboard and support third-party vendors and/or contractors\nContribute to shared global IT off-boarding tasks and responsibilities\nMaintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).\nOwn IT asset management and ensure accurate and actionable records are kept of required equipment.\nPromote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team.\nCreate and update technology documentation for internal IT teams and for Scale employees.\nWho you are\nYou have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion. \nYou love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed. \nWe’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.\nMinimum requirements\nPossess 2+ years of experience in IT HelpDesk experience \nPossess strong working knowledge of Apple systems and software \nPossess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers\nPossess strong working knowledge of Atlassian systems (JIRA and Confluence)\nPossess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)\nPossess working knowledge of imaging/endpoint management tools (DEP, FleetDM )\nAble to independently manage and prioritize workload and projects\nPossess outstanding interpersonal and communication skills\nIs empathetic, humble, and possess a strong focus on customer service","description_format":"text","description_chars":4511,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-14T18:42:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 319 · green card filings: 110","filings_12m":319,"filings_prev_12m":318,"green_card_filings_12m":110,"median_offered_wage_usd":168770,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":60,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/stripe-it-support-engineer-2","json_url":"https://alion.io/job/stripe-it-support-engineer-2.json","meta":{"generated_at":"2026-10-16T08:47:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6788,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":64},"rest":"https://alion.io/mcp/rest/get_company?id=64"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstripe-it-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstripe-it-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstripe-it-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stripe-it-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstripe-it-support-engineer-2"}]}