{"id":133773,"url":"https://alion.io/job/stripe-operations-associate-product-support-operations-cdmx","title":"Operations Associate - Product Support Operations (CDMX)","company":{"id":64,"name":"Stripe","domain":"stripe.com","url":"https://alion.io/company/stripe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":125,"ghost_share":0.024,"stale_share":0.576,"repost_share":0.064,"time_to_fill_p50_days":64,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-06-09T00:34:30Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-30T16:07:55Z","board_verified":true,"closed_at":null,"days_open":143,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":143},"description":"Who we are\nAbout Stripe\nStripe is a financial infrastructure platform for businesses. Millions of companies-from the world’s largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.\nAbout the team\nAt Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.\nWe cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.\nWhat you’ll do \nResponsibilities\nTroubleshoot and solve external user issues\nCommunicate resolutions to end users in English\nAnalyze our processes and instigate changes to help scale our operations and improve user experience \nWork closely with other Stripe teams to improve our product offerings and messaging around new products and features \nGain unique insights into how thousands of businesses on Stripe scale and operate \nHave an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization \nBe a part of building a brand new team and operational culture for Stripe \nPartner with global operations specialists or business process owners to run a critical workflow\nWho you are\nWe’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.\nMinimum requirements\nYou have a user first mindset and are energized by the challenge of solving difficult problems\nYou have excellent communication skills, both written and verbal \nYou have business proficiency in written and spoken English \nYou excel in analytical thinking and problem solving\nYou might have prior experience in customer service or internal/external user facing operations\nYou enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to user’s challenges\nYou have a process-oriented mindset and ability to get things done\nYou enjoy working in an in-office environment with strong cross team collaboration and support\nYou are able to prioritize and enjoy working in a quick-moving environment\nYou are humble and have a proven track record for working well across teams and with external partners\nYou're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening\nPreferred Qualifications\nPrior experience or knowledge in user support \nPrior experience working on projects or process improvement initiatives \nFamiliarity with SQL and ability to use template or premade SQL queries as part of investigations\nApplicants are personally responsible for obtaining and maintaining the right to work in Mexico.","description_format":"text","description_chars":3632,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-06-09T00:34:30Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.288,"p_room":0.28,"age_days":143,"expected_fill_days":64,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/stripe-operations-associate-product-support-operations-cdmx","json_url":"https://alion.io/job/stripe-operations-associate-product-support-operations-cdmx.json","meta":{"generated_at":"2026-10-30T20:22:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10275,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":64},"rest":"https://alion.io/mcp/rest/get_company?id=64"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstripe-operations-associate-product-support-operations-cdmx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstripe-operations-associate-product-support-operations-cdmx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstripe-operations-associate-product-support-operations-cdmx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stripe-operations-associate-product-support-operations-cdmx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstripe-operations-associate-product-support-operations-cdmx"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":133773}},{"tool":"search_jobs","arguments":{"company":"stripe.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":133773},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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