{"id":4213808,"url":"https://alion.io/job/stripe-operations-associate-tax-jar","title":"Operations Associate, Tax Jar","company":{"id":64,"name":"Stripe","domain":"stripe.com","url":"https://alion.io/company/stripe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":138,"ghost_share":0.036,"stale_share":0.536,"repost_share":0.072,"time_to_fill_p50_days":63,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-12T20:29:12Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T21:00:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who We Are \nStripe is a financial infrastructure platform for businesses. Millions of companies-from the world’s largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.\nAt Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you’ll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.\nWe cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.\nAbout TaxJar. Stripe acquired TaxJar in 2021 to strengthen Stripe Tax’s sales tax capabilities in the United States. Unlike most international markets with more uniform tax structures, the US sales tax landscape is exceptionally complex: rates and rules can vary between states, local jurisdictions, and even neighboring addresses. There is no single nationwide tax rate-or even a uniform rate within each state. TaxJar enables us to better serve US businesses, as well as global businesses selling in the United States. With more than 16,000 combinations of sales tax rules and rates across the country, our Support team helps users navigate this complexity.\nAbout The Team\nStripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.\nStripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.\nWhat You’ll Do \nStripe launched Stripe Delivery Centers - a new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!\nResponsibilities:\nTroubleshoot and solve technical/external user issues. \nAnalyze our processes and instigate changes to help scale our operations and improve user experience \nWork closely with other Stripe teams to improve our product offerings and messaging around new products and features. \nGain unique insights into how thousands of businesses on Taxjar and Stripe scale and operate. \nHave an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization \nContribute towards building a strong team environment and operational culture at Stripe\nPartner with global TaxJar direct team members, Tax organization stakeholders, and other Stripes towards solving complex and high stakes problems.\nWork efficiently under time-sensitive deadlines to help our users stay compliant with their Sales Tax obligations.\nBreak down challenging tax and technical topics for both tenured and experienced users, and those with no prior knowledge of the subject.\nWho You Are \nWe’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.\nMinimum Requirements \nYou have a user first mindset and are energized by the challenge of solving difficult problems\nYou have excellent English communication skills, both written and verbally\nYou excel in analytical thinking, researching, and problem solving\nYou might have prior experience in customer service or internal/external user facing operations\nYou enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges\nYou have a process-oriented mindset and ability to get things done\nSelf-led and independent learning skills\nYou enjoy working in an in-office environment with strong cross team collaboration and support\nYou are able to prioritize and enjoy working in a quick-moving environment\nYou are humble and have a proven track record for working well across teams and with external partners\nOur primary communication channels with TaxJar users are email and phone, distributed at 80% and 20% respectively. Phone is outbound only - we call users upon specific request\n\nDay \n\nYou're willing to periodically work a weekend day for which you will receive a weekday off in lieu; the SDC operates during daytime hours in 9 hour shifts (including 1 hour paid lunch break) scheduled to fall between the hours of 8am and 6pm. \n\nWeekend Day\n\nYou’re willing to work a weekend shift pattern (either Sun-Thur (with Fri and Sat off) or Tue-Sat (with Sun and Mon off) the SDC operates during daytime hours in 9 hour shifts (including 1 hour paid lunch break) scheduled to fall between the hours of 8am and 6pm.\n\nPreferred Qualifications: \nPrior experience or knowledge in user support \nPrior experience in troubleshooting \nPrior experience working on projects or process improvement initiatives\nAny technical background is a plus, particularly in areas such as APIs, SQL, integrations\nStrong and self-driven research skills","description_format":"text","description_chars":6541,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-13T01:56:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":63,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-13T23:08:19Z"},"pay":null,"html_url":"https://alion.io/job/stripe-operations-associate-tax-jar","json_url":"https://alion.io/job/stripe-operations-associate-tax-jar.json","meta":{"generated_at":"2026-11-13T23:08:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46072,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":64},"rest":"https://alion.io/mcp/rest/get_company?id=64"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstripe-operations-associate-tax-jar"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstripe-operations-associate-tax-jar"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstripe-operations-associate-tax-jar"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stripe-operations-associate-tax-jar\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstripe-operations-associate-tax-jar"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4213808}},{"tool":"search_jobs","arguments":{"company":"stripe.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4213808},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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