{"id":1199020,"url":"https://alion.io/job/stripe-people-operations-systems-administrator","title":"People Operations Systems Administrator","company":{"id":64,"name":"Stripe","domain":"stripe.com","url":"https://alion.io/company/stripe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":127,"ghost_share":0.024,"stale_share":0.661,"repost_share":0.047,"time_to_fill_p50_days":60,"computed_at":"2026-10-19T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Jira","optional":true},{"name":"Salesforce","optional":true},{"name":"Stripe","optional":true}],"status":"live","first_seen_at":"2026-09-24T19:48:47Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-19T18:04:11Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Who we are\nAbout Stripe\nStripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.\nAbout the team\nRecruiting depends on systems that work reliably for recruiters, hiring managers, interviewers, and candidates. The Recruiting Systems Operations Administrator helps keep those systems running and improves the support experience around them.\nYou’ll work closely with Recruiting Operations, Global People Operations, and People Systems. This role supports a clear division of work between routine service delivery and the system governance, integrations, complex configuration, and strategic work owned by Recruiting Systems.\nWhat you’ll do\nWorking CDMX business hours while partnering across Americas time zones, you’ll manage a defined Tier 2 Recruiting Systems portfolio. You’ll troubleshoot tool issues, resolve requests, track recurring problems, and partner with People Systems on improvements. This hands-on role is well suited to someone who enjoys working across systems, applying sound judgment within established processes, and making complex operations easier for others.\nResponsibilities\nManage and resolve Tier 2 support requests through established channels, maintaining clear requester updates, case records, and handoff notes\nTroubleshoot recruiting systems, including DocuSign, Gem, LinkedIn Talent Insights, HackerRank, Harver, BrightHire, Qualtrics, Eightfold, Greenhouse, and related platforms\nProcess recruiting workflow requests, including assessment updates, job-posting changes, candidate-record updates, approved offer amendments, requisition pooling and unpooling, and requests to keep jobs open temporarily or close inactive jobs\nMonitor request volume, aging, service-level expectations, and recurring issues to identify risks and opportunities to improve support\nCreate and improve runbooks, templates, knowledge-base content, intake forms, and self-service guidance based on common request patterns\nParticipate in release testing, validation, quality reviews, recurring Recruiting operations cycles, and reviews of queue trends, documentation gaps, and operational risks\nPartner with People Systems administrators on releases and support priorities, providing complete handoffs when requests require expertise in areas such as complex configuration, integrations, reporting, privacy, security, policy interpretation, or permissions\nWho you are\nWe’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.\nMinimum requirements\nExperience in recruiting operations, People operations, service delivery, systems support, customer support, or a similar operations environment, including managing a request queue, ticketing system, or case-management process\nAbility to troubleshoot system issues, follow defined processes, document work clearly, and identify when escalation is needed\nStrong attention to detail, organization, follow-through, and the ability to prioritize competing requests while providing clear, timely updates\nExperience handling confidential candidate, recruiting, or employee information with discretion, and comfort learning enterprise systems and working across multiple tools\nExperience with Jira, Salesforce, or a comparable ticketing or case-management tool, and professional fluency in English\nPreferred qualifications\nExperience with Greenhouse or another applicant tracking system\nExperience supporting recruiting technology such as BrightHire, LinkedIn Recruiter, LinkedIn Talent Insights, GoodTime, Gem, HackerRank, DocuSign, Qualtrics, Harver, or Eightfold\nExperience in Recruiting Operations, Talent Acquisition Coordination, People Systems, or software-as-a-service administration\nExperience supporting offer processes, job-posting management, interview operations, or recruiter onboarding\nExperience creating or maintaining standard operating procedures, runbooks, and knowledge articles\nBasic spreadsheet, reporting, or data-quality skills\nFamiliarity with service-level agreements, queue metrics, audit controls, or release testing\nSpanish fluency\nWhat success looks like in your first six months\nIndependently manage your Tier 2 support portfolio with prompt resolutions and clear status updates\nProvide reliable coverage across Americas time zones and set transparent escalation expectations for recruiters and partners\nResolve standard issues across DocuSign, Gem, LinkedIn Talent Insights, HackerRank, Harver, and Greenhouse\nEscalate Tier 3 requests to the correct People Systems owner with complete context\nMaintain accurate ticket records, handoffs, runbooks, and knowledge-base guides that improve self-service\nImprove the reliability of recruiting technology for recruiters, hiring managers, interviewers, and candidates\nBuild the platform knowledge needed to take on additional approved support responsibilities over time","description_format":"text","description_chars":5383,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & 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