{"id":1581130,"url":"https://alion.io/job/stripe-product-support-bridge-2","title":"Product Support - Bridge","company":{"id":64,"name":"Stripe","domain":"stripe.com","url":"https://alion.io/company/stripe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":125,"ghost_share":0.016,"stale_share":0.68,"repost_share":0.04,"time_to_fill_p50_days":61,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":136000,"max_usd":277000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":371},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Stripe","optional":false}],"status":"live","first_seen_at":"2026-10-01T12:47:54Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-14T11:51:57Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Who we are\nAbout Stripe\nStripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.\nAbout the team\nWe're creating an entirely new payments platform, built with stablecoins, to simplify global money movement. Bridge enables faster, cheaper payments and borderless access to dollars via stablecoins. Through our APIs, businesses can send and receive funds across borders faster and cheaper than SWIFT and other fiat-only rails. Our virtual accounts enable international consumers and businesses to easily access, store, and spend US dollars. Our payouts infrastructure enables platforms to disburse USD to anyone globally. We believe many trillions of dollars will move and settle through stablecoin payment rails. Bridge is pulling this future forward.\nWe have a small team of people who have previously built financial infrastructure at some of the world's leading companies (Coinbase, Stripe, Square, Brex, Upstart, DoorDash, Airbnb), and each and every one of them chose Bridge because they fundamentally believe that stablecoins will be a critical piece of financial infrastructure that improves global money movement.\nWhat you'll do\nAs part of our growing Product Support team, you will be a critical driver in delivering outstanding user experiences. This role goes beyond basic troubleshooting-it's about using your technical expertise, diagnostic mindset, and project management skills to improve our support systems, processes, and product quality.\nYou will own complex technical user issues and coordinate with cross-functional teams, including Engineering and Product, to drive them to resolution. A deep understanding of SQL and APIs will allow you to engage with these teams effectively, analyze data to inform decisions, and propose solutions that drive operational efficiency. Your work will focus on scaling support operations, creating better user experiences, and driving continuous improvements.\nResponsibilities\nAnalyze and troubleshoot complex technical issues through direct user interaction, using SQL to extract and interpret data alongside API documentation.\nDevelop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues.\nOptimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics.\nLead continuous improvement initiatives aimed at achieving key performance metrics such as Consumer Satisfaction (CSAT), Contact Rate, and service-level compliance.\nCreate and refine documentation to empower users to resolve issues through self-service, reducing dependency on support teams.\nPartner with Product and Engineering to advocate for platform improvements based on user feedback and ensure long-term product reliability.\nLead cross-functional projects aimed at identifying inefficiencies in current processes and driving the implementation of long-term solutions.\nChallenge the status quo and drive innovation in user support strategies and operational processes.\nWho you are\nWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.\nMinimum requirements\n5+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues.\nProficiency in SQL for data analysis and querying, with the ability to interpret datasets.\nExperience working with APIs.\nStrong problem-solving skills, with the ability to diagnose complex issues and drive them to resolution.\nProven experience in stakeholder management, with the ability to influence cross-functional teams and drive progress.\nExperience in project management, particularly in optimizing processes, workflows, or support operations.\nPreferred qualifications\nStrong data analysis skills, with a passion for interpreting data to improve decision-making.\nAbility to explain technical concepts to both technical and non-technical stakeholders.\nProficiency in technical environments and the ability to diagnose and resolve highly technical user issues.","description_format":"text","description_chars":4610,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-01T13:14:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 319 · green card filings: 110","filings_12m":319,"filings_prev_12m":318,"green_card_filings_12m":110,"median_offered_wage_usd":168770,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":12,"expected_fill_days":61,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/stripe-product-support-bridge-2","json_url":"https://alion.io/job/stripe-product-support-bridge-2.json","meta":{"generated_at":"2026-10-14T14:32:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17965,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":64},"rest":"https://alion.io/mcp/rest/get_company?id=64"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstripe-product-support-bridge-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstripe-product-support-bridge-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstripe-product-support-bridge-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stripe-product-support-bridge-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstripe-product-support-bridge-2"}]}