{"id":214128,"url":"https://alion.io/job/stripe-risk-operations-associate-user-policy-operations","title":"Risk Operations Associate, UPO","company":{"id":64,"name":"Stripe","domain":"stripe.com","url":"https://alion.io/company/stripe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":121,"ghost_share":0.017,"stale_share":0.595,"repost_share":0.033,"time_to_fill_p50_days":64,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-08-11T22:40:46Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T00:59:30Z","board_verified":false,"closed_at":"2026-10-29T00:59:30Z","days_open":78,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":77},"description":"Who we are\nAbout Stripe\nStripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.\nAbout the team\nAt Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.\nWe cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.\nWhat you'll do\nIn this role, you will implement and manage User Policy operational processes that support responsible market growth and instill trust among users and partners. You will assess risks and opportunities, liaise with financial partners and merchants, and manage escalations while providing timely responses. As a User Policy Specialist at Stripe, you will apply and enforce the rules and requirements that determine which businesses can use our platform. This role is closely aligned with Stripe's mission, as it involves making key decisions about business eligibility to access our economic infrastructure.\nResponsibilities\nAssess and identify potential risks associated with business partnerships, making informed decisions that balance opportunity with compliance to protect Stripe's brand and reputation.\nInvestigate, action, and triage escalations across multiple channels, while providing accurate and timely responses to stakeholders.\nCollaborate with various stakeholders, including business units, legal teams, and financial partners, to communicate User Policy requirements and ensure alignment with Stripe's mission and value proposition.\nUtilize analytics to optimize strategies that can be enforced across Stripe's portfolio.\nDevelop and implement User Policy operational processes that ensure compliance with internal rules and external regulations, thereby enabling responsible business growth and market expansion for Stripe.\nIdentify gaps and areas for improvement within current User Policy frameworks, recommending enhancements to support sustainable business practices and progressive growth.\nParticipate in periodic business reviews to evaluate the impact of User Policy on Stripe's market performance and contribute to strategic discussions aimed at enhancing Stripe's growth and reputation.\nWho you are\nWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.\nMinimum requirements\nYou possess experience in risk analysis, investigations, or risk operations\nYou have excellent English communication skills, both written and verbal\nYou excel in diagnostic thinking and problem-solving, with experience using data to make assessments and judgments\nYou enjoy working in an in-office environment with strong cross-team collaboration and support\nYou are able to prioritize and enjoy working in a quick-moving environment\nYou are humble and have a proven track record for working well across teams and with external partners\nPreferred qualifications\nRisk experience in payments, e-commerce, or fintech mitigating digital and card-not-present risk\nExperience in Trust and Safety related roles\nKnowledge of risk schemes, risk prevention methods, and risk detection tools\nPrior risk experience across multiple industries and verticals\nExperience in a high-growth technology company\nExperience working from a queue","description_format":"text","description_chars":4286,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-05T08:44:52Z"},{"event":"close","at":"2026-09-08T04:43:09Z"},{"event":"reopen","at":"2026-09-08T15:13:20Z"},{"event":"close","at":"2026-10-20T20:30:32Z"},{"event":"reopen","at":"2026-10-21T23:04:53Z"},{"event":"close","at":"2026-10-29T00:59:30Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/stripe-risk-operations-associate-user-policy-operations","json_url":"https://alion.io/job/stripe-risk-operations-associate-user-policy-operations.json","meta":{"generated_at":"2026-10-29T22:34:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33387,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":64},"rest":"https://alion.io/mcp/rest/get_company?id=64"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstripe-risk-operations-associate-user-policy-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstripe-risk-operations-associate-user-policy-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstripe-risk-operations-associate-user-policy-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stripe-risk-operations-associate-user-policy-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstripe-risk-operations-associate-user-policy-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":214128}},{"tool":"search_jobs","arguments":{"company":"stripe.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":214128},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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