{"id":577337,"url":"https://alion.io/job/stripe-staff-engineer-support-experiences","title":"Staff Engineer, Support Experiences","company":{"id":64,"name":"Stripe","domain":"stripe.com","url":"https://alion.io/company/stripe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":131,"ghost_share":0.038,"stale_share":0.588,"repost_share":0.061,"time_to_fill_p50_days":63,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":69000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1702},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Function Calling","optional":true},{"name":"JavaScript","optional":true},{"name":"LLM","optional":true},{"name":"React.js","optional":true},{"name":"Ruby","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-09-09T15:52:34Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-02T10:35:44Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Who we are\nAbout Stripe\nStripe is a financial infrastructure platform for businesses. Millions of companies-from the world’s largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.\nAbout the team\nThe Support Experience engineering organization builds and improves Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. We’re accountable for the quality and reliability of this support stack and we use data and firsthand experience to continuously improve it.\nProviding great support to users of all sizes is culturally important to everyone at Stripe. We partner closely with Stripe’s design, product, and operational teams across a wide surface\narea: the external-facing support interfaces (https://support.stripe.com/), self-serve content, entry points, internal tooling, case routing, and helping product teams across the company\nreduce support volume by improving our products. We are also using the latest generative AI technologies to re-imagine support experiences, and are developing AI assistants for Stripe’s\nusers and to help our operations teams be more productive.\nWhat you’ll do\nAs a Staff Engineer on an established team, you will bring technical leadership and set the technical strategy and architecture for Stripe’s support products. You will mentor and grow\nsenior engineers, build a culture of technical excellence, and serve as a role model for our high engineering standards. As a technical leader, you will drive fast-paced, sustained product\ndelivery while upholding high standards for building reliable, scalable distributed systems that delight our users.\nResponsibilities\nDesign, build, and operate production systems, with an emphasis on extensibility, reliability, and usability\nWrite and review code regularly, setting the pace and elevating standards for the team\nBuild high-quality end-to-end product experiences, demonstrating deep care for users' needs and serving as a steward of crafting great experiences\nCollaborate with cross-functional stakeholders - navigating various types of organizational complexity with the support of your own leadership team\nPartner with Engineering Management, Product Managers and key leaders across the company to create and drive toward the longer term vision\nUnblock the team to execute against both short-term and long-term roadmaps, making effective tradeoffs that consider business priorities, user experience, and a sustainabletechnical foundation\n\nImprove engineering standards, tooling, and processes\nTeach and mentor other engineers to become the next generation of leaders at Stripe\nWho you are\nWe’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.\nMinimum requirements\n10+ years of professional backend or full-stack development experience, including actively writing and reviewing code.\nExperience successfully setting and executing on long-term technical strategy for a large product area.\nAbility to prioritize competing requirements and stakeholders to iteratively ship new product features, drive alignment and proactive communication.\nProven track record of technical leadership, including meaningfully contributing to the growth of other engineers.\nUser empathy and a customer-centric approach to problem solving and product development.\nPreferred qualifications\nExperience building software systems for customer support or operations organizations.\nExperience leading projects across multiple teams & timezones.\nProficient in JavaScript /TypeScript, Ruby, Java, and React.\nExperience designing, deploying, and owning Agentic LLM solutions (e.g., multi-step orchestrators, tool use/function calling) specifically for complex customer support orinternal workflow automation.","description_format":"text","description_chars":4303,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-09T18:44:03Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.594,"p_room":0.6,"age_days":53,"expected_fill_days":63,"reasons":["conf:0","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/stripe-staff-engineer-support-experiences","json_url":"https://alion.io/job/stripe-staff-engineer-support-experiences.json","meta":{"generated_at":"2026-11-02T13:27:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18325,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":64},"rest":"https://alion.io/mcp/rest/get_company?id=64"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstripe-staff-engineer-support-experiences"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstripe-staff-engineer-support-experiences"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstripe-staff-engineer-support-experiences"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stripe-staff-engineer-support-experiences\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstripe-staff-engineer-support-experiences"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":577337}},{"tool":"search_jobs","arguments":{"company":"stripe.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":577337},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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