{"id":1152327,"url":"https://alion.io/job/stripe-technical-account-manager-platform","title":"Technical Account Manager, Platform","company":{"id":64,"name":"Stripe","domain":"stripe.com","url":"https://alion.io/company/stripe","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":73,"open_postings":102,"ghost_share":0,"stale_share":0.863,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":211000,"max_usd":450000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":197},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Stripe","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-23T15:59:16Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T22:17:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who we are\nAbout Stripe\nStripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. This is an opportunity to put the global economy within everyone’s reach while doing the most important work of your career.\nAbout the team\nTechnical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultation and proactively identify opportunities to help businesses deliver more value to their customers, optimize their technical operations, and accelerate global growth with Stripe.\nWhat you’ll do\nStrategically support Stripe’s largest and most complex users.\nResponsibilities\nProvide a Gold Standard Experience to key stakeholders at your assigned accounts.\nWork with the broader Operations team to share current-state context, resources, and knowledge that support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development.\nBuild long-term user relationships that increase loyalty to Stripe and its products.\nWork cross-functionally, both internally and within users’ organizations, to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion.\nPartner with Account Management and other user-facing teams as part of a broader effort to support Stripe users.\nLead user-facing meetings in person and by video.\nContribute to the continued design of this support offering.\nCreate user-facing content that provides long-term solutions.\nWho you are\nWe're looking for someone who meets the minimum requirements for the role. If you meet these requirements, we encourage you to apply. Preferred qualifications are a bonus, not a requirement.\nMinimum requirements\n5+ years of enterprise-level, client-facing experience.\nStrong product sense and enthusiasm for solving difficult user-related problems.\nStrong written and verbal communication skills.\nAbility to lead complex integration conversations in a highly consultative and proactive manner.\nFamiliarity with application programming interfaces (APIs) and the ability to explain API concepts to Stripe’s largest and most technical customers.\nFamiliarity with Structured Query Language (SQL) and comfort building basic queries and modifying more complex ones.\nStrong technical troubleshooting skills and comfort working with technical teams.\nStrong client relationship management skills, including the ability to lead business and technical conversations with stakeholders at multiple levels of an organization.\nBachelor's degree is required.\nPreferred qualifications\nExperience in the payments industry\nAn operations-focused mindset, with the ability to identify and reduce process friction while building scalable processes.\nExperience managing small- to medium-scale projects.\nStrong organizational skills and a self-starting approach.","description_format":"text","description_chars":3253,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-09-23T18:26:32Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":60,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-09-24T02:02:36Z"},"pay":null,"html_url":"https://alion.io/job/stripe-technical-account-manager-platform","json_url":"https://alion.io/job/stripe-technical-account-manager-platform.json","meta":{"generated_at":"2026-09-24T02:02:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}