{"id":815469,"url":"https://alion.io/job/strise-customer-success-manager","title":"Customer Success Manager","company":{"id":56617,"name":"Strise","domain":"strise.ai","url":"https://alion.io/company/strise","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":97000,"period":"year","method":"role_country_seniority_unknown","sample_n":196},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true}],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-17T01:27:47Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Strise's Customer Success Managers own the complete post-sale relationship: onboarding, adoption, retention, and growth. Our customers are compliance and financial crime teams at banks, fintechs, and financial institutions - people who spend their days finding the criminals hiding inside corporate ownership structures. When you do this job well, they get dramatically more efficient at it, and they utilise more of Strise as a result. Few roles sit this close to both the customer and the revenue.\nThis is our first Customer Success hire in the UK. We're doubling down on Enterprise, and our UK book has outgrown what we can serve from Oslo. We need someone on the ground who can sit across the table from a Head of Financial Crime and be taken seriously.\nYou'll own a growing number of UK based accounts end to end, carry a piece of our NRR number, and work alongside our AEs / solutions engineers / product specialists to build the UK customer success function from the ground up. There is no playbook waiting for you. You'll write it.\nIf that sounds like the job you've been trying to talk your current employer into, keep reading.\nWhat you will be doing:\nOwn the relationship, not just the account. Build trust with your UK client portfolio and know your customers well enough to spot what they need before they ask.\nDrive expansion. You'll carry a piece of our NRR number, spotting organic expansion opportunities, running the upsell process end-to-end.\nProtect what we've built. Prevent churn, catch degradation early, and keep customer satisfaction and adoption metrics healthy.\nTechnical onboarding & Solution ownership. From kickoff to live: scoping the setup, configuring it, training the team, and driving adoption. Some implementations are technical, some aren't - you should be able to run either, and answer most customer questions without escalating.\nOwn the commercial mechanics. Business reviews with the people who sign the contract. Renewals, procurement, vendor due diligence. Enterprise buying in financial services is a sport, and you'll be the one who plays it well.\nBe a go-getter. Ask questions, escalate internally when something needs attention, and manage stakeholders on both sides without waiting to be told.\nBring a point of view. We want someone who can help shape the strategy for how we grow UK accounts, not just execute someone else's plan.\nMinimum requirements\n5+ years in customer-facing roles at a B2B software company, with real commercial responsibility - renewals, upsell, or a number you owned\nExperience selling to or supporting large financial institutions; comfortable in a room with compliance, risk, and procurement\nTrack record of hitting targets\nComfortable holding your own in a product conversation about an API product\nBonus points if you:\nHave experience supporting pre-sales\nHave hosted seminars and genuinely enjoy public speaking\nHave worked with Nordic customers before\nDo not apply if:\nYou think customer dialogues are best handled over email\nYou'd rather maintain an account than grow one\nYou panic when someone says \"API\"\nYou need a 30-step manual before you take action\nYou think AI is a passing trend\nWhat you get\nReal ownership of a UK client portfolio, with the autonomy to build the playbook as you go\nA front-row seat as we scale Enterprise and open up a real UK presence\nCompetitive base salary plus upsell commission, equity, and a lunch allowance\nA unique opportunity to join and impact a fast-growing scale-up with global ambitions in the field of anti-money laundering.\nWe're helping banks, fintechs, and financial institutions fight financial crime with AI, automation, and ambition. We're building something that matters, and we have fun doing it.\nGet a glimpse of life at Strise:\nInstagram: Strise\nPodcast: The Laundry\nRequirements","description_format":"text","description_chars":3808,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Machine Learning","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-09-12T11:11:45Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.471,"p_room":0.9,"age_days":39,"expected_fill_days":63,"reasons":["conf:5","win:mid"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/strise-customer-success-manager","json_url":"https://alion.io/job/strise-customer-success-manager.json","meta":{"generated_at":"2026-10-17T04:30:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5886,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56617},"rest":"https://alion.io/mcp/rest/get_company?id=56617"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstrise-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstrise-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstrise-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/strise-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstrise-customer-success-manager"}]}