{"id":1150560,"url":"https://alion.io/job/stryker-associate-manager-mako-clinical-processes-southwest","title":"Associate Manager, Mako Clinical Processes, Southwest","company":{"id":2579,"name":"Stryker","domain":"stryker.com","url":"https://alion.io/company/stryker","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":89,"ghost_share":0,"stale_share":0.775,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States","Kansas City, United States","Madison, United States","Dallas, United States","Houston, United States","Oklahoma City, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":98200,"max":163700,"currency":"USD","period":"year","gross":null,"usd_annual":163700},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T17:28:06Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T06:36:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Work Flexibility: RemoteWho we want\nHard-working winners. Confident, competitive and results-oriented professionals who create a track record of success.\nDedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure clinical success and technical competency.\nEffective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.\nCollaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.\nEssential duties & responsibilities:\nCollaborative Leadership\nDisplays leadership through fostering a culture of collaboration with MPS Managers for technical competency and business growth through increased robotic utilization.\nAct as player-coach, actively engaging with MPS teams to ensure customer and team goals are achieved for their respective territories.\nWorks actively with FEES, CONNECT Leads and MPS Managers to create a scalable program/guideline for pre-course training to ensure consistency and effectiveness on JR Mako platform applications\nStrategic Vision/Implementation:\nAt the direction of the Senior Manager of Clinical Processes, ensures the implementations of Mako strategic initiatives within the assigned territory\nCommunicates plan with key stakeholders/ local leadership\nEvaluates and reports to Senior Manager of Clinical Processes, the impact of Sales Education strategy within the field robotic sales organization\nUtilizes Stryker analytic platforms for collaboration with MPSM’s and local leadership for development opportunities\nIn collaboration with Senior Management, utilizes complaints data to highlight and implement areas of education and re-education for current Mako applications and for upcoming application launches and upgrades into the MPS field organization\nProject Management:\nWorks with Senior Manager of Clinical Processes to utilize complaints data to provide on-site learning opportunities and identify areas of improvement for re-education opportunities and increased utilization\nCollaborates with Customer Support and IT to deliver resources and education to the MPSM field organization on timely submission and filing of Product Experience Reports\nAssist in the delivery of customer reports from the Complaints Team to the customer \nDemonstrate technical expertise with Mako robotic JR applications and ability to transfer knowledge to facilitate HCP re-engagement and deliver 1:1 education to the local MPS team\nAt the direction of the Senior Manager of Clinical Processes, collaborates and supports projects with FEES, Customer Support and Marketing to develop MPS re-education programs \n Collaborate with FEES, CONNECT Leads and MPSM’s across territories to ensure Mako procedures comply with regulatory requirements and internal quality standards\nCollaborate with FEES, Marketing and MPSM’s to deliver best practices across territories to improve customer experience and continued Mako utilization\nBusiness Measurement/Data Utilization:\nSupport the use of Mako Analytics/Reporting data to understand system use and identify\nareas for improvement in utilization at account level.\nDelivers to the Senior Manager of Clinical Processes metrics and goals/success criteria and milestones for accounts that are aligned under JR strategy.\nWorks actively with FEES, CONNECT Leads and MPS Managers to create scalable metrics for reporting to Senior Manager of Mako Clinical Processes and Stryker Sales leadership on what “success” looks like during and after onboarding new MPS hires\nPartners with FEES and Senior Manager of CLPS to ensure any new or re-education requirements are met to ensure strong launches\nCollaborates with JR and Senior Manager of CLPS to ensure the goals of new system launches are met\nCustomer Engagement:\nStrengthen partnership and education through meetings such as AAOS and AAHKS.\nWorks with Customer Support, Marketing and FEES for maintaining customer feedback/ responsiveness.\nWork with Senior Manager of Clinical Processes to identify areas of customer re-engagement and provide resources and onsite support for customer confidence in Stryker products.\nOrganizational Capabilities:\nGather best practices from other JR territories and establish national best practices for success.\nLeverage existing corporate and field-based partners along with Stryker approved materials and resources to build strong programs and growth opportunities.\nBrand Stewardship:\nContinue to uphold the Stryker brand and mission statement as we continue to define a sustainable business model that will ensure success and the ability to deliver to our customers the best clinical success and outcomes in joint replacement care.\nEducation & special trainings:\nBachelor’s degree required. B.S, B.A.S or B.B.A preferred.\nQualifications & experience:\n8+ years of work experience required\n8+ years of experience in a Mako clinical or joint replacement role covering manual procedures\nBackground in orthopedics and/or healthcare is highly preferred\nAbility to work collaboratively with sales and cross-functional groups in a team-oriented environment\nPersuasive oral and written communication skills; experience dealing with all customer groups and senior leadership\nStrong analytical, project management skills\nStrong analytical and problem-solving skills\nAbility to manage multiple projects while delivering on established timeline\nDemonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint)\nPhysical & mental requirements:\nMedium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects\nCoordination of eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention ability.\nMust be able to travel extensively, including frequent air travel, overnight stays in hotels, and use of rental cars, requiring the ability to manage physical and mental demands associated with extended periods away from home.\nWeekend travel may be required.\nExercise discretion and independence when applying professional expertise.\nMust be able to stand for prolonged periods of time, up to 6 hours.\nMust be able to work in a sterile environment which may require wearing PPE.\nMust be able to manage time, projects, stress and conflict.\nMust possess strong interpersonal skills including written and oral communication.\nMust be able to bring tasks through to completion with minimal supervision\nMust have the ability to prioritize work and keep detailed and confidential records\nMust be able to communicate / present to large groups of people\nMust possess unwavering ethics & integrity in a competitive and demanding work environment\n$98,200 - $163,700 USD Annual\nTravel Percentage: 80%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.","description_format":"text","description_chars":8032,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-09-23T17:28:06Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":163700,"is_top_pay":true},"html_url":"https://alion.io/job/stryker-associate-manager-mako-clinical-processes-southwest","json_url":"https://alion.io/job/stryker-associate-manager-mako-clinical-processes-southwest.json","meta":{"generated_at":"2026-09-24T07:32:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}