{"id":3774884,"url":"https://alion.io/job/stryker-customer-care-support-specialist","title":"Customer Care Support Specialist","company":{"id":2579,"name":"Stryker","domain":"stryker.com","url":"https://alion.io/company/stryker","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":146,"ghost_share":0.021,"stale_share":0.589,"repost_share":0.041,"time_to_fill_p50_days":34,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-04T22:56:43Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T20:05:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Work Flexibility: RemoteShift: Monday - Friday, 8:00 AM - 5:00 PM PT, required overtime as necessary\nSummary:\nAs a Customer Care Support Specialist, you will provide essential administrative and operational support to ensure an exceptional customer experience. In this role, you will manage customer inquiries, process orders and returns, maintain accurate records, and resolve issues while ensuring compliance with quality and regulatory standards. You will collaborate with cross-functional teams to deliver timely, accurate solutions and support service level expectations.\nWhat You Will Do:\nRespond to customer inquiries via phone, email, and CRM systems, providing accurate information on product specifications, pricing, availability, delivery timelines, and shipping status.\nProcess customer purchase orders through CRM and ERP systems, ensuring accurate data entry, order details, and timely fulfillment.\nManage customer profiles, purchase orders, and supporting documentation to maintain accurate records and ensure compliance with quality and regulatory requirements.\nCoordinate Return Material Authorizations (RMAs), communicate return instructions, and process associated customer requests.\nResearch and resolve order, invoice, pricing, shipping, and credit discrepancies, including processing credit and rebill transactions.\nBuild and maintain positive customer relationships through professional communication, proactive follow-up, and effective issue resolution.\nCollaborate with cross-functional partners, including Finance, Distribution, Marketing, Purchasing, and Inventory Management, to address customer needs and support operational efficiency.\nIdentify opportunities to streamline workflows, improve accuracy, and enhance the customer experience through LEAN principles and continuous improvement initiatives.\nWhat You Need:\nRequired:\nHigh School Diploma or equivalent\n3+ years of relevant experience\nPreferred :\nAssociate or bachelor’s degree\nPreference for candidates in Arizona; preference for candidates in the Pacific or Mountain Time Zone\nProficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.)\nUnited States of America Pay Ranges:\nUSN: $23.08 - $31.22 USD Hourly\nUS5: $24.24 - $32.79 USD Hourly\nUS10: $25.39 - $34.35 USD Hourly\nUS15: $26.55 - $35.91 USD Hourly\nUS20: $27.70 - $37.47 USD Hourly\nUS30: $30.01 - $40.59 USD Hourly\nView the U.S. work location and transparency guide to find the pay range for your location.\nTravel Percentage: 0%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.","description_format":"text","description_chars":3662,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Orthopedic & Spine Implants","Neurotech & Neuromodulation","Hospital Equipment & Furniture"],"lifecycle":[{"event":"open","at":"2026-11-04T22:56:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 73 · green card filings: 27","filings_12m":73,"filings_prev_12m":92,"green_card_filings_12m":27,"median_offered_wage_usd":133850,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":false},"html_url":"https://alion.io/job/stryker-customer-care-support-specialist","json_url":"https://alion.io/job/stryker-customer-care-support-specialist.json","meta":{"generated_at":"2026-11-05T23:36:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4997,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2579},"rest":"https://alion.io/mcp/rest/get_company?id=2579"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstryker-customer-care-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstryker-customer-care-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstryker-customer-care-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stryker-customer-care-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstryker-customer-care-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3774884}},{"tool":"search_jobs","arguments":{"company":"stryker.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3774884},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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