{"id":1674560,"url":"https://alion.io/job/stryker-customer-excellence-associate-manager-remote","title":"Customer Excellence Associate Manager - Remote","company":{"id":2579,"name":"Stryker","domain":"stryker.com","url":"https://alion.io/company/stryker","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":111,"ghost_share":0,"stale_share":0.622,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenwood Village, United States","Dallas, United States","Salt Lake City, United States","Redmond, United States","San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":102600,"max":171000,"currency":"USD","period":"year","gross":null,"usd_annual":171000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-03T23:43:19Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Work Flexibility: RemoteHelp shape the future of education and surgeon engagement. As a Customer Excellence Manager, you will build and strengthen relationships with teaching institutions, faculty, fellows, residents, and early-career surgeons across a dynamic western territory. Acting as a key partner between Medical Education, Sales, and academic centers, you will develop and execute customer engagement strategies that support surgeon development, enhance educational experiences, and create meaningful connections throughout the physician training journey. This highly collaborative role is ideal for a relationship-focused professional who understands the orthopaedic landscape, thrives in front of customers, and is passionate about influencing the next generation of surgical leaders\nThe preferred candidate will be located in the Western region. \nWhat you will do: \nManage internal and external resources that supports an overarching strategic direction\nProduct and procedural expertise related to HCP education programs\nUnderstanding and knowledge of key competitive landscape\nCollaborate with key opinion leaders to design educational materials\nResponsible for developing and managing customer-facing strategy, content and education programs\nDrive team collaboration with broader Medical Education/product marketing/sales training, etc\nLead Medical Education program coordination, logistics and content delivery\nOrganize and deliver in-class or virtual courses\nIdentify and analyze Medical Education program metrics to identify effectiveness\nContribute meaningful input into the strategic direction for Medical Education\nIdentify potential areas of opportunity for new investments\nDevelop KOL network, VOC and survey to gather customer feedback\nUnderstand and provide input to training and Medical Education workstreams\nAllocate support and resources to leverage programs\nDevelop Medical Education programs while adapting to customer needs and business priorities\nUnderstand the different communication channel strategies and associated impacts\nArticulate desired communications outcomes consistent with Medical Education strategy What you will need:\nRequired:\nBachelor’s degree required\n6+ years of work experience required Preferred:\nMBA preferred\n3+ years medical device or Medical Education experience preferred\nOrthopaedic experience preferred\nExcellent presentation and interpersonal communications skills\nUnited States of America Pay Ranges:\nUSN: $102,600 - $171,000 USD Annual\nUS5: $107,700 - $179,600 USD Annual\nUS10: $112,900 - $188,100 USD Annual\nUS15: $118,000 - $196,600 USD Annual\nUS20: $123,100 - $205,200 USD Annual\nUS30: $133,400 - $222,300 USD Annual\nView the U.S. work location and transparency guide to find the pay range for your location.Travel Percentage: 40%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.","description_format":"text","description_chars":3890,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Orthopedic & Spine Implants","Hospital Equipment & Furniture"],"lifecycle":[{"event":"open","at":"2026-10-02T07:51:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 73 · green card filings: 27","filings_12m":73,"filings_prev_12m":92,"green_card_filings_12m":27,"median_offered_wage_usd":133850,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:7","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":{"stated_usd_annual":171000,"is_top_pay":true},"html_url":"https://alion.io/job/stryker-customer-excellence-associate-manager-remote","json_url":"https://alion.io/job/stryker-customer-excellence-associate-manager-remote.json","meta":{"generated_at":"2026-10-04T00:30:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":621,"day_limit":5000,"remaining_today":4379,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}