{"id":3140176,"url":"https://alion.io/job/stryker-customer-service-representative-5","title":"Customer Service Representative","company":{"id":2579,"name":"Stryker","domain":"stryker.com","url":"https://alion.io/company/stryker","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":139,"ghost_share":0,"stale_share":0.698,"repost_share":0.022,"time_to_fill_p50_days":32,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T08:01:04Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T05:33:23Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Work Flexibility: Hybrid or OnsiteAre you ready to make a real impact in healthcare while building strong relationships with hospitals and internal teams? If you thrive in fast-paced environments, love solving problems, and have an eye for process improvement, this role is for you!\nAt Stryker, we hire for talent, not just experience. Our top performers come from diverse backgrounds-customer service, healthcare administration, hospitality, retail, and more. Whether you’re transitioning from another field or looking to grow your career in medical technology, this could be the perfect fit.\nAbout the Role\nAs a Customer Service Representative, you’ll be the trusted point of contact for hospitals, healthcare administrators, and internal stakeholders. This role goes beyond answering calls-it’s about investigation, collaboration, and driving process improvements that enhance patient care.\nYour responsibilities will include:\nServing as a key liaison between hospitals, internal sales reps, marketing, and other stakeholders \nManaging inquiries and resolving issues with professionalism and care \nInvestigating complex cases and identifying opportunities for process improvement \nMaintaining accurate records and ensuring compliance with internal systems \nCollaborating across teams to deliver exceptional customer experiences \nWhy Join Us?\nWe don’t just offer jobs-we build careers. As a global leader in medical technology, we provide:\nCareer development: Continuous training and progression opportunities \nFinancial wellbeing: Healthcare, insurance, and financial benefits \nPaid parental leave: Support for your growing family \nVolunteer days: Paid time off to give back \nAward-winning culture: Work with a high-performing, supportive team \nFlexible working arrangements and access to onsite gyms in most offices \nEmployee benefits: Discounts, health care, insurance, and wellbeing programs \nWho You Are\nTo succeed in this role, you’ll need to demonstrate:\nTeamwork: Build strong relationships and communicate effectively \nAttention to detail: Accuracy and compliance are key \nAdaptability: Thrive in fast-paced, high-pressure environments \nProblem-solving: Investigate issues and find solutions quickly \nIntegrity: Do the right thing-even when no one’s watching \nPassion for healthcare: Be driven to make a difference every day \nRequirements:\nFull Australian working rights \nStrong communication and interpersonal skills \nAbility to manage multiple priorities and stay calm under pressure \nExperience in customer service or stakeholder management preferred \nIf you’re interested in applying to the role, can you please write a few lines at the top of your CV answering, “Why do you want to join Stryker?”\nIf this role sounds like a good fit, please apply below!\nTravel Percentage: None","description_format":"text","description_chars":2793,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Orthopedic & Spine Implants","Neurotech & Neuromodulation","Hospital Equipment & Furniture"],"lifecycle":[{"event":"open","at":"2026-10-23T08:01:04Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:0","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/stryker-customer-service-representative-5","json_url":"https://alion.io/job/stryker-customer-service-representative-5.json","meta":{"generated_at":"2026-10-24T11:48:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1938,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2579},"rest":"https://alion.io/mcp/rest/get_company?id=2579"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstryker-customer-service-representative-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstryker-customer-service-representative-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstryker-customer-service-representative-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stryker-customer-service-representative-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstryker-customer-service-representative-5"}]}