{"id":3164048,"url":"https://alion.io/job/stryker-robotics-customer-service-representative-hybrid","title":"Robotics Customer Service Representative (Hybrid)","company":{"id":2579,"name":"Stryker","domain":"stryker.com","url":"https://alion.io/company/stryker","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":138,"ghost_share":0,"stale_share":0.674,"repost_share":0.014,"time_to_fill_p50_days":33,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"closed","first_seen_at":"2026-10-23T16:50:22Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-31T19:25:44Z","board_verified":false,"closed_at":"2026-10-31T19:25:44Z","days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Work Flexibility: Hybrid or OnsiteWork Flexibility: Hybrid\nOn Site Location: 3365 Enterprise Ave, Weston, FL\nSchedule: Monday - Friday, 8am - 5pm ET\nWhat you will do -\nAs the Robotics Customer Service Representative, you will handle all incoming customer and field service calls and robotic part requests, as well as complete order entry and in turn facilitate shipments and required returns. Additionally, you will provide logistics support to all sales and field personnel for Capital sales and transfers for domestic and international sites.\nEnter sales orders for robotic parts for all external customers; Stryker Sales, Stryker Affiliates, Field Service Engineers (FSEs), and internal requests into the Expandable System.\nMaintain knowledge of software versions of the robotic systems to ensure accuracy of ordering parts.\nCoordinate with Planning, Materials and Distribution Team to ensure timely shipment of instruments.\nProcess QA complaints, creating RMA’s and execute RMA procedures when needed including follow up of returns and processing replacement parts.\nManage all system field upgrades through future CAPAs and ECNs for products release, maintaining ECN requirements, creating sales orders, work orders/cases and creating spread sheets for tracking.\nManage logistics of capital sales equipment and maintain the movement of capital inventory.\nManage movement of all inventories through our Distribution centers (Millstone and Kenco system).\nWhat You Need -\nRequired:\nHigh school diploma or equivalent\n2+ years of relevant experience\nPreferred:\nDemonstrated leadership with the ability to delegate tasks, coordinate across departments, and guide peers effectively.\nStrong analytical, problem-solving, and independent decision-making skills with a high level of execution and service orientation.\nExceptional organization, attention to detail, and multitasking ability, including effective prioritization and follow-through.\n$21.28 - $26.78 USD Hourly\nTravel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.","description_format":"text","description_chars":3083,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Orthopedic & Spine Implants","Neurotech & Neuromodulation","Hospital Equipment & Furniture"],"lifecycle":[{"event":"open","at":"2026-10-23T16:50:22Z"},{"event":"close","at":"2026-10-31T19:25:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 73 · green card filings: 27","filings_12m":73,"filings_prev_12m":92,"green_card_filings_12m":27,"median_offered_wage_usd":133850,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":52000,"is_top_pay":true},"html_url":"https://alion.io/job/stryker-robotics-customer-service-representative-hybrid","json_url":"https://alion.io/job/stryker-robotics-customer-service-representative-hybrid.json","meta":{"generated_at":"2026-11-02T00:29:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":808,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2579},"rest":"https://alion.io/mcp/rest/get_company?id=2579"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstryker-robotics-customer-service-representative-hybrid"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstryker-robotics-customer-service-representative-hybrid"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstryker-robotics-customer-service-representative-hybrid"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stryker-robotics-customer-service-representative-hybrid\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstryker-robotics-customer-service-representative-hybrid"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3164048}},{"tool":"search_jobs","arguments":{"company":"stryker.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3164048},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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