{"id":3164050,"url":"https://alion.io/job/stryker-sales-support-specialist","title":"Sales Support Specialist","company":{"id":2579,"name":"Stryker","domain":"stryker.com","url":"https://alion.io/company/stryker","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":143,"ghost_share":0,"stale_share":0.72,"repost_share":0.021,"time_to_fill_p50_days":32,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Istanbul, Turkey","Ankara, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"closed","first_seen_at":"2026-10-23T16:50:22Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T07:40:00Z","board_verified":false,"closed_at":"2026-10-27T07:40:00Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Work Flexibility: OnsiteSummary :\nJoin Stryker’s Endoscopy team in Türkiye and help keep the commercial operation moving smoothly from quotation through delivery, returns and account maintenance. In this role, you will take ownership of essential sales administration so our sales representatives can spend more time with customers, while ensuring orders and customer requests are accurate, compliant, timely and visible across teams.\nWhat you will do\nManage the end-to-end administrative order-to-cash process, reviewing hospital purchase orders and pre-orders against approved quotations and contracts before submitting complete orders to Customer Service.\nPrepare accurate customer quotations using approved price lists and contract pricing, completing required product codes, medical device registration information and product descriptions, while routing pricing exceptions for appropriate approval.\nMaintain order and customer records, verify account and product availability information, track orders through shipment and invoicing, and proactively escalate delays or blockers.\nCoordinate new customer account creation and master data updates for hospitals, regions and distributors, and prepare credit limit requests with Finance through completion.\nProcess free-of-charge requests, product returns and exchanges, including required forms and approvals, and track credit notes and invoice cancellations through closure.\nCoordinate deliveries with Sales, Customer Service and Operations, verify invoice and delivery documentation, and support hospital acceptance requirements and local visits where no clinical support is required.\nCoordinate contract-required hospital follow-ups and product training with Sales and Clinical teams, and promptly route customer complaints or product malfunction reports to Quality and Technical Service.\nSupport forecasting and monthly order, return and free-of-charge reporting; lead weekly coordination on open items and blockers; and continuously simplify processes, eliminate duplicate steps and standardize templates.\nWhat you will need\nRequired\nUniversity degree in Business Administration, Economics, Industrial Engineering, Health Management or a similar field.\nMinimum 2 years of experience in sales operations, customer service or commercial administration.\nAdvanced Microsoft Excel skills, including lookup functions and pivot tables.\nWorking knowledge of Microsoft Power BI and enterprise resource planning order processes.\nFluent in Turkish, with strong written and verbal communication skills in English\nPreferred\nExperience in the medical device or healthcare sector.\nKnowledge of public hospital procurement processes in Türkiye, including medical device registration, public tender documentation and hospital acceptance procedures.\nExperience with MFG/PRO or a comparable enterprise resource planning system.\nAdditional Information\nWork in line with Stryker’s Code of Conduct, Compliance Program. Raise critical compliance issues immediately.\nHold the documents required under Turkish medical device sales and promotion regulations for any hospital-facing activity (to be confirmed with HR/RA).\nOnsite role\nTravel Percentage: None","description_format":"text","description_chars":3187,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"Turkish","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Orthopedic & Spine Implants","Neurotech & Neuromodulation","Hospital Equipment & Furniture"],"lifecycle":[{"event":"open","at":"2026-10-23T16:50:22Z"},{"event":"close","at":"2026-10-27T07:40:00Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/stryker-sales-support-specialist","json_url":"https://alion.io/job/stryker-sales-support-specialist.json","meta":{"generated_at":"2026-10-27T18:37:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8804,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2579},"rest":"https://alion.io/mcp/rest/get_company?id=2579"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstryker-sales-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstryker-sales-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstryker-sales-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stryker-sales-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstryker-sales-support-specialist"}]}