{"id":2095579,"url":"https://alion.io/job/studapart-quality-training-manager","title":"Quality & Training Manager","company":{"id":692734,"name":"Studapart","domain":"studapart.com","url":"https://alion.io/company/studapart","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cergy, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T14:39:21Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T00:31:23Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We’re on a mission to become the go-to destination for students across Europe to find a trusted home away from home. We make every step of the rental journey simple and seamless, so students can focus on what really matters: studying, exploring, and growing.\nWith HousingAnywhere, Kamernet, and Studapart under our roof, we’re Europe’s largest student rental platform. You’ll find us in Rotterdam, Paris, and Cergy, always guided by our four core values: Ownership, We are enablers, We are changemakers, and We are connectors.\nTo support our continued growth, we are creating a new, strategic role at the heart of operational performance and customer experience. There is no Quality & Training activity in the Group today : you will build it from the ground up.\n\nYour role\nAs Quality & Training Manager, you will create and lead the Quality & Training activity for the whole HousingAnywhere Group, covering the Operations teams in Cergy and Rotterdam. You define its scope, methods and tools, and you are responsible for service quality and operational practices across the Group.\nYou work closely with the managers of the Customer Support and Booking Ops teams to structure training, onboarding, quality monitoring and performance tooling.\nThe role is based in France, with frequent travel to our Rotterdam office. English is the main working language.\nBuilding the Quality & Training activity\nDesign the Quality & Training activity : scope, operating model, priorities and roadmap,\nSet up the tools, rituals and governance needed to run the activity at Group level,\nHarmonise quality and training practices between the Cergy and Rotterdam teams,\nLay the foundations for the activity to grow as needs evolve.\nTraining & onboarding\nIdentify the training needs of the Ops teams, and accompany the integration process while migrating to a single operating model in 2027,\nDevelop complete training programmes covering customer service posture, tools, and day-to-day processes and procedures,\nCreate and maintain training materials (scripts, practical guides, process sheets, e-learning content), working with the other departments like Product for new features,\nRun a structured onboarding and support new joiners in live situations after initial training, to bridge theory and practice,\nCarry out an individual assessment at the end of onboarding (audits, call listening, double listening, tests) and provide personalised follow-up,\nLead group and one-to-one sessions, on-the-spot debriefs and targeted coaching on the fundamentals: call handling, request qualification, rephrasing, quality of written and spoken answers, and CRM data entry,\nTrain teams on new procedures and tool changes as they are rolled out.\nQuality & operational performance\nDefine and roll out quality standards and control frameworks for each team, across the full user journey,\nBuild structured quality reporting by individual, team and business unit, with a monthly report to managers,\nAnalyse interactions, indicators and recurring errors to identify root causes and drive continuous improvement plans,\nKnowledge management\nCollaborate with the Ops Project Manager to maintain the knowledge base,\nBuild a culture of knowledge sharing and self-learning (e-learning) to reduce reliance on informal mentoring.\nCross-functional collaboration\nContribute to Voice of Customer and customer satisfaction projects by sharing pain points identified through quality monitoring,\nPropose initiatives to align operational practices with company strategy and the user experience.\nAdvise and support managers on using tools and analysing performance.\n\nYour profile\n5+ years of experience in training, quality management or quality monitoring of customer service or operations teams.\nExperience building a quality or training activity from scratch, or a strong drive to do so,\nExperience setting up a quality monitoring programme (call listening, audits, calibration),\nSolid knowledge of customer service best practices and operational process management,\nAbility to analyse spoken and written interactions and turn them into concrete recommendations,\nTeaching skills, structure and a results focus, with the ability to convince and motivate teams,\nComfortable with CRM and telephony tools, e-learning content creation and performance dashboards,\nFluent English and French are required. English is the main working language,\nWillingness to travel frequently to Rotterdam.\n\nWhy this opportunity?\nA newly created role: you build the Group's Quality & Training activity from the ground up.\nGroup-wide impact across our teams in Cergy and Rotterdam.\nA high level of autonomy to design tools, processes and training materials.\nAn international environment, working between France and the Netherlands.\nA role combining training, quality and operations, both strategic and hands-on.\nWhat’s in it for you\nPosition based in our Cergy office.\nExecutive status with 218 workdays/year (with RTT days off).\n50% transport costs covered.\n70% health insurance coverage.\nMeal vouchers.\nContribution to fitness membership costs.\nChristmas gift vouchers.\nTeam-building events and much more!\nRead more about our France-based teams here.","description_format":"text","description_chars":5174,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Insurance coverage"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T16:41:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":39,"reasons":["conf:2","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/studapart-quality-training-manager","json_url":"https://alion.io/job/studapart-quality-training-manager.json","meta":{"generated_at":"2026-10-12T00:50:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":651,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":692734},"rest":"https://alion.io/mcp/rest/get_company?id=692734"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstudapart-quality-training-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstudapart-quality-training-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstudapart-quality-training-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/studapart-quality-training-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstudapart-quality-training-manager"}]}