{"id":3716194,"url":"https://alion.io/job/studio-mcgee-customer-experience-associate","title":"Customer Experience Associate","company":{"id":1812698,"name":"Studio McGee","domain":"studio-mcgee.com","url":"https://alion.io/company/studio-mcgee","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Draper, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T00:50:56Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T03:57:01Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We are looking for a hard-working, upbeat individual to join our growing Customer Experience team. As part of the customer experience team at McGee & Co., we strive to ensure that our customers have the same great feeling of quality products and services that they know from Studio McGee while they shop online. The customer experience team works directly with the buying, fulfillment, and operations team to make sure that our selection of products meets our brand and customer expectations all throughout the order process.\nWho We Are:\nWe believe that home is a place to surround yourself with the people and things you love. We believe that there is beauty to be found in the mundane and the magnificent. We are prolific creatives with kind hearts and a strong work ethic. We make life beautiful. We make it beautiful when we create with vision, purpose, and tact. We make it beautiful when we find light and energy as a team. We make it beautiful when we inspire those around us to find good moments in the everyday.\nThe ideal Customer Experience Associate is able to troubleshoot and resolve issues while also building a relationship with our customers. They are positive, outgoing individuals, with a proactive approach. No egos here! This self-motivated candidate will demonstrate strong communication and verbal skills, as well as, have a sense of ownership by identifying areas of improvement for themselves and the rest of the team.\nWhat You’ll Need: \nProven work experience in a customer service or similar role \nBasic understanding of sales principles and customer service practices \nExcellent organizational skills \nStrong communication skills (oral and written) with the ability to handle difficult conversations and manage issue resolution \nAbility to be a self-starter that can work under minimal supervision \nHigh school degree; BS degree in communication or related field a plus \nWhat You’ll Do: \nAssist in responding to all customer-service related inquiries via email and phone in a timely manner \nHandle escalated customer service issues as necessary with courtesy and eloquence \nEngage in direct communication with our clients regarding any order related information \nAssist the fulfillment team with damage claims at the manufacturer and carrier level \nCoordinate all direct sales orders as needed \nJob Type: \nFull-Time \nHybrid Work Model; 1-2 days per week at Draper, UT HQ (Tuesday required)\nBenefits: \nBeautiful office space with hybrid flexibility\nCompetitive compensation + bonuses\nComprehensive health benefits (medical, dental, vision, hospital indemnity, accident, pet)\nPTO and company paid holidays\n401k Employer match - 100% of deferrals up to 4% of compensation \nExclusive 50% off Team Member discount at mcgeeandco.com + access to Team Member warehouse sales\nOpportunity to be a part of a vibrant, inclusive, and innovative team\nMcGee is proud to be an equal opportunity employer - we see the beauty of celebrating our teams' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Together we Make Life Beautiful.","description_format":"text","description_chars":3138,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Design","Home Decor"],"lifecycle":[{"event":"open","at":"2026-11-04T00:50:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:1","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/studio-mcgee-customer-experience-associate","json_url":"https://alion.io/job/studio-mcgee-customer-experience-associate.json","meta":{"generated_at":"2026-11-07T06:20:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1812698},"rest":"https://alion.io/mcp/rest/get_company?id=1812698"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstudio-mcgee-customer-experience-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstudio-mcgee-customer-experience-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstudio-mcgee-customer-experience-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/studio-mcgee-customer-experience-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstudio-mcgee-customer-experience-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3716194}},{"tool":"search_jobs","arguments":{"company":"studio-mcgee.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3716194},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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