{"id":3200016,"url":"https://alion.io/job/studioforty9-client-account-manager","title":"Client Account Manager","company":{"id":2205762,"name":"StudioForty9","domain":"studioforty9.com","url":"https://alion.io/company/studioforty9","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HireHive","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cork, Ireland"],"countries":["IE"],"hiring_countries":["IE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":64000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Magento","optional":false},{"name":"Shopify","optional":false},{"name":"Google Ads","optional":true},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-09-07T07:19:49Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-24T16:24:16Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Job Description\nWe are looking for a Client Account Manager to own the commercial success and the day-to-day relationship for a portfolio of our top Irish retailer clients. You will be accountable for protecting and growing revenue within your accounts, while continuing to be the client's trusted point of contact for the roadmap of work delivered by StudioForty9.\nYou'll need a solid grip on ecommerce concepts and platforms (Shopify in particular), a comfort with numbers and targets, and the relationship skills to have both delivery conversations and commercial ones - often in the same meeting.\nStudioForty9's core values are to deliver exceptional service and return on investment to our clients. Your role exists to make sure that return is being realised and grown, account by account.\nKey Responsibilities\nCommercial\nOwn a formal retained revenue target per client in your portfolio - protecting existing revenue through renewal management and proactive churn prevention.\n\nOwn a formal upsell revenue target per client - identifying and pitching cross-sell, upsell, and scope-expansion opportunities grounded in the client's actual business goals.\n\nLead or actively participate in pricing, contract renewal, and scope negotiation conversations with clients.\n\nUnderstand each client's business strategy well enough to connect it to a commercial opportunity - not just a technical one.\n\nTrack and report on account health, revenue performance, and commercial activity using Teamwork and our internal operating system.\n\nContribute to portfolio-level and company-level revenue targets, flagging at-risk accounts and expansion opportunities early to your manager.\n\nManage ongoing invoicing and budgets for your accounts, keeping commercial data accurate and current.\n\nRelationship & Delivery\nBuild and maintain positive relationships with clients at multiple levels of their organisation.\n\nBe the first point of contact for gathering accurate, complete requirements for new work.\n\nRun a well-managed, timely roadmap of work with each client, including regular status meetings (QBRs and check-ins).\n\nFunnel agreed work to the StudioForty9 team via clearly articulated tickets, and follow up to ensure it's actioned and closed.\n\nAct as first point of contact for initial diagnosis of client issues, gathering enough information for internal teams to resolve them efficiently.\n\nWork closely with internal delivery teams to ensure agreed work is executed to a high standard.\n\nBuild and document knowledge of each client's business, maintaining clear records of client discussions, decisions, and commitments.\n\nHow Success Is Measured\nPerformance is assessed against both commercial outcomes and the relationship/delivery quality that underpins them - one without the other is not success.\nMeasure\nWhat it captures\nRetained revenue target attainment\n% of existing account revenue protected/renewed against target, per account and across portfolio\nUpsell revenue target attainment\nValue of upsell/cross-sell/expansion revenue generated against target, per account and across portfolio\nRelationship & delivery quality\nClient feedback, quality and timeliness of ticket/requirement handling, roadmap adherence - assessed alongside commercial results, not instead of them\nCommercial engagement\nEvidence of proactive opportunity/risk identification: e.g. renewal risk flagged with lead time, expansion opportunities raised and progressed\nAccount health tracking\nConsistent, accurate use of Teamwork and the internal operating system to track revenue, health, and commercial activity - not just delivery tasks\nWe deliberately do not measure this role on client satisfaction alone. A satisfied client whose account is shrinking, or an account hitting targets through pressure rather than partnership, are both signals that something needs attention.\nSkills & Experience\nA minimum of 2 years working within an ecommerce environment, with working familiarity with Shopify as a required platform (BigCommerce, Magento, or Shopware experience is an advantage).\n\nA minimum of 2 years' previous experience handling a portfolio of key client accounts.\n\nDemonstrable comfort with commercial conversations - pricing, renewals, negotiation - or a clear ability to build this quickly.\n\nComfort working towards, tracking, and reporting on numeric targets.\n\nAbility to spot business opportunities in a client conversation, not just a support request.\n\nPrevious experience working alongside developers/designers, and the ability to articulate projects and work clearly, precisely, and in an organised manner.\n\nExceptional attention to detail and excellent organisational skills.\n\nExcellent written and verbal communication skills, adaptable to both delivery and commercial conversations.\n\nEnergetic, enthusiastic, and agile, with a genuine drive to get things done.\n\nNice to Have\nA working understanding of ad platforms such as Google Ads and Meta Business Manager, and how they influence acquisition-side metrics.\n\nA working understanding of complementary ecommerce tools such as Klaviyo, Nosto, or TrustPilot.\n\nA basic understanding of HTML, CSS, and JS.\n\nPrevious experience carrying a formal revenue or retention target in an agency or SaaS environment.\n\nWho are StudioForty9\nStudioForty9 is a recognised leader in the Irish digital sector, with an award-winning and proven track-record of delivering, maintaining and continuously improving high-performance ecommerce and omnichannel retail solutions for the Irish retail industry. The StudioForty9 team is experienced, innovative, and committed to excellence and we count some of Ireland’s most experienced ecommerce professionals among our number.Our experience and ability have led us to work with some of Ireland's household names in retail. We have helped those companies to grow their business in Ireland by capturing extra market share and serving their instore and online customers across a wider range of commercial channels as well as overseas, by opening up previously inaccessible markets and building the integrations, automated processes and workflows needed to help scale an online business for international sales.We are at the forefront of Irish ecommerce and ahead of the pack when it comes to implementing innovative and complex ecommerce solutions for omnichannel and international sales at scale, while also excelling at design and customer experience, and keeping right up to date with ecommerce trends and new requirements in compliance and regulations.We operate on a partnership approach where our clients come first. We strive to develop long-term and meaningful relationships. We are platform agnostic, which allows us advise and enable our clients to get the system best suited to their needs and ambitions.\nBenefits\nStudioForty9 are proud to be early adopters to the most progressive and human centred approaches to work life.\nWe offer our team the following benefits:\nPension scheme\n\nFlexible working hours - start/finish earlier or later to suit your personal circumstances\n\nRemote working\n\nDiverse and international team from all backgrounds\n\nProfessional development - courses, training and conference attendance\n\nWeekly lunch & learns\n\nDaily team catch ups on Zoom to knowledge share and problem solve\n\nQuarterly team building events\n\nApproachable management - Founder & CEO of StudioForty9 Gerard Keohane offers daily slots in his diary where team members can drop in to discuss anything at all\n\nAvailability of central office with open workspace - close to all the best cafes and restaurants in Cork including the famous English Market\n\nOnboarding buddy - daily catch ups with experienced team members to help new hires to settle in\n\nIndividual onboarding programmes - tailored set of documentation for new team members based on their roles and responsibilities","description_format":"text","description_chars":7829,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Web Design","Digital Design"],"lifecycle":[{"event":"open","at":"2026-10-24T07:56:35Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.449,"p_room":0.36,"age_days":47,"expected_fill_days":25,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-24T18:26:39Z"},"pay":null,"html_url":"https://alion.io/job/studioforty9-client-account-manager","json_url":"https://alion.io/job/studioforty9-client-account-manager.json","meta":{"generated_at":"2026-10-24T18:26:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26851,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2205762},"rest":"https://alion.io/mcp/rest/get_company?id=2205762"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstudioforty9-client-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstudioforty9-client-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstudioforty9-client-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/studioforty9-client-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstudioforty9-client-account-manager"}]}