{"id":4098733,"url":"https://alion.io/job/studson-customer-experience-specialist","title":"Customer Experience Specialist","company":{"id":687948,"name":"STUDSON","domain":"studson.com","url":"https://alion.io/company/studson","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sherwood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-11T18:55:38Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-13T16:25:22Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Customer Service Specialist will deliver exceptional customer support across phone, email, and chat by resolving issues promptly, empathetically, and in alignment with brand values. They will manage RMAs and warranty claims efficiently, while collaborating cross-functionally to ensure smooth resolutions and proactive follow-ups. This position will champion customer satisfaction by exceeding expectations, sharing feedback for improvement, and fostering loyalty through thoughtful, high-quality service.\nKey Responsibilities\nRespond to customer inquiries via phone, email, or chat promptly and professionally, ensuring each interaction aligns with our brand values and tone.\n\nResolve issues with empathy and accuracy, aiming for first-contact resolution.\n\nStrengthen relationships by offering proactive solutions and thoughtful follow-ups.\n\nCommunicate clearly with attention to grammar, formatting, and tone.\n\nEncourage repeat business and customer loyalty by exceeding expectations.\n\nProcess Return Merchandise Authorizations (RMAs) accurately and efficiently.\n\nGuide customers through the warranty process with clear, helpful communication.\n\nTrack and follow up on warranty claims to ensure timely resolution.\n\nWork cross-functionally with operations, warehouse, and sales to ensure seamless resolution.\n\nShare recurring feedback with leadership to drive product and process improvements.\n\nHandle multiple requests at a time while maintaining accuracy and quality.\n\nReduce handling time while ensuring customers feel genuinely supported.\n\nTake accountability for mistakes and actively seek continuous improvement.\n\nUphold brand values and encourage customer advocacy by consistently exceeding expectations.\n\nQualifications\nMinimum of 1-2 years of customer service or support experience within an office setting.\n\nExcellent written and verbal communication skills.\n\nStrong attention to detail with proven multitasking ability.\n\nSkilled in time management and prioritization, with a focus on following through\n\nTech-savvy (Microsoft Office proficiency required; NetSuite a major plus).\n\nDemonstrated ability to establish trust and positive relationships through effective interpersonal skills.\n\nExperience in the consumer goods or PPE industry\n\nPositive attitude, team-first mindset, and a passion for helping people.\n\nWorking Conditions\nOffice environment with exposure to a warehouse environment\n\nThis position may be required to lift objects weighing up to 25 pounds without assistance\n\nThe sound level is quiet and typical of a small office environment\n\nA cubicle or individual desk space, ergonomic chair, and computer hardware are provided","description_format":"text","description_chars":2652,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Workwear & Uniforms"],"lifecycle":[{"event":"open","at":"2026-11-11T21:22:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/studson-customer-experience-specialist","json_url":"https://alion.io/job/studson-customer-experience-specialist.json","meta":{"generated_at":"2026-11-13T16:34:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33210,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687948},"rest":"https://alion.io/mcp/rest/get_company?id=687948"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstudson-customer-experience-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstudson-customer-experience-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstudson-customer-experience-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/studson-customer-experience-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstudson-customer-experience-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4098733}},{"tool":"search_jobs","arguments":{"company":"studson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4098733},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}