# Customer Experience Specialist

The Customer Service Specialist will deliver exceptional customer support across phone, email, and chat by resolving issues promptly, empathetically, and in alignment with brand values. They will manage RMAs and warranty claims efficiently, while collaborating cross-functionally to ensure smooth resolutions and proactive follow-ups. This position will champion customer satisfaction by exceeding expectations, sharing feedback for improvement, and fostering loyalty through thoughtful, high-quality service. Key Responsibilities Respond to customer inquiries via phone, email, or chat promptly and professionally, ensuring each interaction aligns with our brand values and tone. Resolve issues with empathy and accuracy, aiming for first-contact resolution. Strengthen relationships by offering proactive solutions and thoughtful follow-ups. Communicate clearly with attention to grammar, formatting, and tone. Encourage repeat business and customer loyalty by exceeding expectations. Process Return Merchandise Authorizations (RMAs) accurately and efficiently. Guide customers through the warranty process with clear, helpful communication. Track and follow up on warranty claims to ensure

- **Id**: 4098733
- **Url**: <https://alion.io/job/studson-customer-experience-specialist>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Sherwood, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-11T18:55:38Z
- **Employer posted date**: 2026-11-11
- **Last verified at**: 2026-11-13T16:25:22Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 2652
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Workwear & Uniforms

## Company

- **Id**: 687948
- **Name**: STUDSON
- **Domain**: studson.com
- **Url**: <https://alion.io/company/studson>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-11T21:22:02Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 26
- **Reasons**: conf:2, win:early, comp:junior
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.