{"id":3516629,"url":"https://alion.io/job/study-group-application-support-specialist-study-group","title":"Application Support Specialist - Study Group","company":{"id":450061,"name":"Study Group","domain":"studygroup.com","url":"https://alion.io/company/study-group","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1223},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-30T10:35:45Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T13:21:10Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Contract Type: Full Time; Permanent\nLocation: Noida, India\nJOB OVERVIEW\nThe Application Support Specialist is responsible for providing support for Study Group applications and addressing end-user requests under the guidance of the Application Support Manager. The position involves responding to support tickets raised through the Service Desk, diagnosing and troubleshooting application-related issues, and delivering timely resolutions. The role also supports the creation and maintenance of user guides, support materials, and process documentation to ensure effective service delivery and continuous improvement.\nABOUT THE ROLE\nApplication SupportProvide end-user support for all Study Group applications, and act as a point of contact and response for end-user issues.\nThe tasks contained within this responsibility revolve around the use of a service desk system to prioritise and respond to issues, perform troubleshooting, provide support, and escalate issues when required.\nThe described functions of the responsibility should be undertaken constantly and with a high priority. Response and resolution times are defined as SLAs and should be adhered to.\nLearning Systems AdministrationTo ensure end-users have consistent access and functionality across all learning systems, constant administration and monitoring is required. The monitoring of learning systems and infrastructure upon which they reside forms a core part of this responsibility.\nThe administration component requires careful management of permissions and configuration changes while adhering to change control policies. Monitoring is undertaken using a variety of automatic and manual procedures via both hardware and software.\nIncident and Change ManagementAssistance with IT critical incident communication.\nCommunicate fully and effectively with colleagues throughout the incident lifecycle, ensuring that staff are updated at all stages of the incident.\nAssist with managing business communication regarding software change, downtime and upgrades.\nDevelopment and KnowledgeBuild specialist knowledge of Study Group’s applications.\nDocument and share knowledge and best practise with other IT staff.\nIdentify trends in application supports and recommend remedial action to address the trending topics and areas, continually improving the user experience and increasing the efficiency of the app support function.\nKnowledge sharing within the team and collaborate with other teams to build skills and understanding across new projects and solutions developed.\n Audit ComplianceWorking with the Application Support Manager (or similar), coordinate and assist with regularly scheduled audit activities, including privileged user access review, and access appropriateness review.\nGovernanceCompliance to all relevant data protection, financial, taxation and legal requirements.\nCompliance to all relevant education sector requirements.\nCompliance to all Study Group policies and procedures.\nChampion Study Group’s Corporate Social Responsibility and in particular Building Futures.\nComply with all IT policies and procedures.\nABOUT YOU\nA Bachelor's degree in Information Technology or a related field is essential; additional diploma-level qualifications and relevant experience are desirable.\nExperience in application support.\nExperience using service desk tools and processes\nAt least 2 years’ experience in the IT industry in a similar/equivalent role\nExperience gathering and presenting detailed information.\nExcellent communication, customer service and stakeholder management skills\nAbility to work under pressure and tight deadlines\nExperiencing in dealing with customers/end users.\nMoodle or equivalent LMS experience would be advantageous\nSalesforce or equivalent CRM experience would be advantageous\nABOUT US\nStudy Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.\nORGANISATIONAL COMPLIANCE\nStudy Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.\nWe are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.\nWe adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.","description_format":"text","description_chars":5437,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education","Vocational Education"],"lifecycle":[{"event":"open","at":"2026-10-30T10:35:45Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.834,"p_room":0.9,"age_days":4,"expected_fill_days":12,"reasons":["conf:3","win:mid","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/study-group-application-support-specialist-study-group","json_url":"https://alion.io/job/study-group-application-support-specialist-study-group.json","meta":{"generated_at":"2026-11-04T19:01:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29304,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450061},"rest":"https://alion.io/mcp/rest/get_company?id=450061"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstudy-group-application-support-specialist-study-group"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstudy-group-application-support-specialist-study-group"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstudy-group-application-support-specialist-study-group"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/study-group-application-support-specialist-study-group\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstudy-group-application-support-specialist-study-group"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3516629}},{"tool":"search_jobs","arguments":{"company":"studygroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3516629},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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