Senior HR Shared Services Specialist - Study Group

Contract Type: Full-time, permanent

Location: Noida

JOB OVERVIEW

As a Senior HR Shared Services Specialist, you will drive operational excellence by owning the end-to-end delivery of HR services globally. You will serve as a subject matter expert and a strategic partner to internal stakeholders, ensuring that our HR operations are not only efficient and compliant but also scalable for future growth. Your role is pivotal in transforming the employee experience through process optimization, data-driven insights, and high-touch stakeholder management.

ABOUT THE ROLE

• Benefits enrolment: Assist new hires with benefits enrolment processes, providing guidance on available options and answering questions related to healthcare and company offered medical insurance.
• HR Process Management: Own and optimize the HR lifecycle processes post-onboarding. This includes governing the workflows for data management, offboarding, and lifecycle changes to ensure they are seamless, automated where possible, and globally consistent.
• Data Accuracy and Integrity: stablish and maintain rigorous data entry standards and audit protocols within the HRIS. You are responsible for the "source of truth," ensuring that all employee data is compliant with global data privacy regulations (e.g., GDPR) and internal audit requirements.
• Compliance: Proactively monitor and interpret changes in local labor laws and regulations across all operating regions. You will lead the implementation of necessary process changes to ensure the organization remains fully compliant and minimizes legal risk.
• Employee Support: Serve as the primary escalation point for sensitive or high-complexity employee inquiries. You will manage the most difficult cases with a high degree of empathy and professionalism, while also analysing inquiry trends to improve self-service resources.
• Collaboration: Drive alignment between HR, Payroll, Talent Acquisition, Talent Integration, Finance, and IT. You will lead regular syncs with these departments to ensure that HR operations support broader business objectives and that data flows between systems (e.g., from HRIS to IT) are flawless.
• Process Improvement: Act as a change agent by continuously identifying and implementing improvements to HR workflows. You will leverage data and feedback to reduce cycle times, eliminate manual work, and enhance the overall employee experience through automation or Lean methodologies.
• Documentation & Reporting: Develop and maintain a comprehensive library of HR standard operating procedures (SOPs). You will also deliver sophisticated reports and dashboards that provide leadership with actionable insights into workforce trends and operational KPIs.
• Stakeholder Management: Manage expectations and relationships with senior leadership and HRDDs. You will act as a trusted advisor on HR operational matters, ensuring that stakeholders are informed of process changes, compliance risks, and request progress.

• Previous HR Operations experience of working in a global HR Environment.
• Experience of working with a HR ticketing system.
• Experience of using MS office suite to produce letters, record data
• Advanced experience with BambooHR (as an HRIS) and ServiceNow (specifically the HR Service Delivery module) is strongly preferred. Candidates should be comfortable managing complex workflows and case management within these platforms.
• Bachelor’s degree preferably in Human Resources, Business Administration, or related field.
• Good Communication skills (Verbal/Written)
• 5+ years of experience in HR operations or a similar role within a global organization.
• Strong understanding of HR processes and best practices, including onboarding, offboarding, data management, and compliance.
• Proficiency in HRIS systems and Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the organization.
• High level of attention to detail and accuracy.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Proven problem-solving and analytical skills.
• Experience working in a shared services or centralized HR environment is preferred.
• Excellent time management skills.

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.