{"id":1621716,"url":"https://alion.io/job/studyfetch-customer-success-manager","title":"Customer Success Manager","company":{"id":178211,"name":"StudyFetch","domain":"studyfetch.com","url":"https://alion.io/company/studyfetch","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"C","score":65,"open_postings":17,"ghost_share":0.588,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beverly Hills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-20T19:26:27Z","employer_posted_date":"2026-07-20","last_verified_at":"2026-11-12T02:50:25Z","board_verified":true,"closed_at":null,"days_open":114,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":113},"description":"About Studyfetch\nStudyFetch is a technology company building AI-native learning products: StudyFetch for students and Honen for workforce training. Together, they connect education with real-world readiness across every stage of learning.\nAbout the Role\nWe’re looking for proactive and relationship-focused Customer Success Managers to support our enterprise partners as they onboard and scale with Honen. In this role, you’ll be the strategic point of contact for enterprise stakeholders, ensuring they receive value from our platform, understand product updates, and can track the impact on user engagement and learning outcomes.\nKey Responsibilities\nOwn onboarding, implementation, and long-term success for assigned university accounts\nServe as the primary point of contact for university faculty and administrative leads\nDevelop success plans and guide partners through platform adoption and integration\nTrack usage metrics, create performance reports, and proactively surface insights\nConduct regular check-ins, training sessions, and strategic reviews\nCollaborate closely with sales and product teams to ensure partner needs are met\nAdvocate for customers internally and influence roadmap based on feedback\nDrive renewals and expansions through relationship-building and value demonstration\nWhat We’re Looking For\n3+ years of experience in Customer Success, Account Management, or EdTech services\nExperience supporting enterprise or institutional clients\nStrong communication and relationship-building skills\nAbility to work cross-functionally and manage multiple stakeholders\nFamiliarity with the higher education landscape and academic structures\nOrganized, analytical, and comfortable presenting data-driven insights\nPassion for supporting students and driving meaningful learning outcomes\nWhat We Offer\n$75,000 - $150,000 Base Salary + Bonus incentives \n100% employer paid Medical, Dental, and Vision Insurance\n75% dependent coverage\nA high-growth, mission-driven team focused on transforming how students learn","description_format":"text","description_chars":2022,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms"],"lifecycle":[{"event":"open","at":"2026-10-01T20:48:12Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.263,"p_room":0.28,"age_days":113,"expected_fill_days":30,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/studyfetch-customer-success-manager","json_url":"https://alion.io/job/studyfetch-customer-success-manager.json","meta":{"generated_at":"2026-11-12T04:43:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10314,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":178211},"rest":"https://alion.io/mcp/rest/get_company?id=178211"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstudyfetch-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstudyfetch-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstudyfetch-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/studyfetch-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstudyfetch-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1621716}},{"tool":"search_jobs","arguments":{"company":"studyfetch.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1621716},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}