{"id":1911138,"url":"https://alion.io/job/subaru-technical-information-analyst","title":"Technical Information Analyst","company":{"id":1783558,"name":"Subaru","domain":"subaru.com","url":"https://alion.io/company/subaru-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":87,"open_postings":9,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Camden, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":77500,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-05T14:05:04Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-08T21:12:19Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"SUMMARY\nUses technical skills and judgment to develop a detailed level of product knowledge by performing labor time studies (both with and sometimes prior to creation of and receipt of service manuals), then develops timings for each possible vehicle repair and creates a fair labor rate for each repair. Creates and maintains all warranty claim information, labor rates, and repair codes within the Subaru Claims System and the Subaru Warranty Labor Time Guide.\nPRIMARY RESPONSIBILITIES\nTakes a previously unseen vehicle and learns its workings from end-to-end, prior to availability of service manuals and procedures.\nDevelops time studies for all new vehicle systems. Accurately times and records the procedures necessary for diagnosis, disassembly, and reassembly of all components on all Subaru vehicles for the purpose of establishing warranty labor times. Comes to a fair labor rate for each repair based on the time study, history of prior vehicles, and technical judgment.\nCreates, updates, and maintains all warranty claim information within the Subaru Claims System based on time studies and technical judgment to ensure warranty repair claims entered at the retailer level are paid accurately and in a timely manner.\nTests and reviews the Subaru claims systems for accurate processing and payment on valid claims and provides system expertise to management and other team members in diagnosing claim processing issues. Provides the correction data needed to repair the Subaru claims systems when required.\nReviews and answers all \"Request for Review\" time allowance submissions from retailers and other departments; must be able to explain and defend time study decisions.\nEnsures the regular and timely update of the Subaru Warranty Labor Time Guide with all new information at the introduction of each new model year, and with any additional updates throughout the year.\nADDITIONAL RESPONSIBILITIES\nAdministers all aspects of Service Manual corrections from initial request to Subaru Corporation (SBR) until completed and posted on Subaru Technical Information System (STIS) for public use.\nProvides review and claim coding in the development of Service Bulletins and Service Campaigns.\nAssists in technical projects for Service and other departments as needed, such as Product Launch events, recall support, etc. that require advanced technical skills.\nPerforms special projects as needed such as systems (claims) testing when required.\nProvides ad hoc analytics reports as requested by management.\nQUALIFICATIONS\nAssociate's Degree required 8-10 years of experience required.\nComplete understanding of the mechanical construction of the Subaru vehicle. Must maintain Sr. Master Technician status.\nAbility to use all hand tools and special tools as required to achieve the best possible time study for any given repair.\nExcellent organization skills; must file and maintain notes on all time studies and claims data.\nProficient in Microsoft Office Suite (Excel, Word, Access) and Siebel.\nStrong verbal and written communication skills and the ability to communicate with all Subaru of America (SOA) departments, retailers, and with Subaru. Corporation (SBR) personnel in person and in Japan, and to be able to defend decisions regarding the labor timings.\nASE Automobile & Light Truck Certifications (A1 - A8) - Master Automobile Technician, Upon Hire Required And Subaru Senior Master Technician, Upon Hire. Required And OSHA Forklift Certification , Upon Hire Preferred.\nEDUCATION/EXPERIENCE REQUIREMENTS: 8 to 10 years' experience and Associate's degree preferred.\nWORK ENVIRONMENT\nRequired Travel: 10% Domestic travel required.\nInternal Work Environment: Must be approved as an \"Authorized Driver\" by Risk Mgmt. to operate vehicle prior to vehicle operation. \nPhysical Demands: Able to operate automatic and manual transmission vehicles and lift up to approximately 50 lbs. Must have adequate hearing and vision capabilities.\nCOMPENSATION: The recruiting base salary range for this full-time position is $77500-$90000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible. (Internal Job Grade: P2)\nWHY JOIN US? In addition to competitive salary, Subaru offers an amazing benefits package that includes:\nTotal Rewards & Benefits:\nMedical, Dental, Vision Plans\nPension, Profit Sharing, and 401K Match Offerings\n15 Vacation days, 5 Floating Holidays, and 5 Sick days, and 9 Company Holidays\nTuition Reimbursement Program: $15,000 yearly benefit\nVehicle Discount Programs\nLearning & Development:\nProfessional growth and development opportunities\nDirect partnership with senior leadership\nFormal Mentorship Program\nLinkedIn Learning License \nVisit our Careers landing page for additional information about our compensation and benefit programs.\nABOUT SUBARU\nLove. It’s what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®.\nSubaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.\nSubaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. 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