{"id":753469,"url":"https://alion.io/job/subbase-customer-success-associate","title":"Customer Success Associate","company":{"id":687159,"name":"SubBase","domain":"subbase.io","url":"https://alion.io/company/subbase","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":146000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":625},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-15T15:42:00Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-10-11T00:49:54Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":87},"description":"About SubBase\nSubBase is a centralized technology platform simplifying outdated workflows in construction materials management. Say goodbye to the days of fumbling through manual, paper-based workflows and say hello to a streamlined procurement experience that gets you back in control without changing how it's always done. Crafted by the hands of construction veterans and sharpened by cutting-edge tech, SubBase is your go-to for a user-friendly interface that makes efficiency with the field, office, and vendors second nature.\nEffortlessly request quotes, chat with vendors, and send out POs while syncing with your accounting system. Keep an eye on your deliveries without breaking a sweat, and let the automation do the number crunching, reconciling invoices like clockwork. With SubBase, everything happens in real-time, in one place-so you can focus on what you do best.... building.\nWith SubBase you're not just upgrading your tools; you're streamlining your entire workday. Keep it simple, enhance relationships, and take command of your bottom line. Start managing your materials across all projects and vendors with ease. SubBase is not just a platform; it's your partner in building a more efficient future.\n About the role\nSubbase is looking for a Customer Success Associate to support our enterprise customer base. This role does not own customer relationships directly - instead, it works hand-in-hand with our Enterprise Customer Success Managers (CSMs) to keep enterprise accounts running smoothly, ensure customers get consistent value from our platform, and free up the CSM to focus on strategic account growth and executive relationships. It's a great fit for someone who wants exposure to enterprise account management and a path toward a CSM role.\nWhat you'll do\nPartner closely with Enterprise CSMs as their primary point of support across a portfolio of enterprise accounts, without holding direct ownership of those relationships.\nPrepare account materials, data, and reporting ahead of customer meetings, business reviews, and renewals.\nTrack action items, follow-ups, and open issues for enterprise accounts, and keep the CSM informed of account health and status.\nCoordinate with internal teams (support, product, implementation) on behalf of enterprise accounts to resolve issues quickly.\nJoin onsite customer visits and travel with the Enterprise CSM to support meetings, training, and business reviews (25-35% travel).\nMonitor usage and adoption data to flag risks or opportunities to the CSM before they become escalations.\nHelp maintain accurate account records and documentation in the CRM and customer success tools.\nSupport onboarding and training logistics for enterprise customers as directed by the CSM.\nQualifications\n5+ years of experience in customer success, account management, support, or a related customer-facing role.\nStrong organizational skills and comfort managing multiple accounts and priorities at once.\nClear written and verbal communication, including comfort presenting to customers alongside a CSM.\nA collaborative mindset - this role succeeds by making the Enterprise CSM and the account more effective, not by working independently.\nWillingness and ability to travel 25-35% of the time.\nExperience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight) is a plus.","description_format":"text","description_chars":3349,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-11T16:26:42Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.342,"p_room":0.28,"age_days":86,"expected_fill_days":30,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/subbase-customer-success-associate","json_url":"https://alion.io/job/subbase-customer-success-associate.json","meta":{"generated_at":"2026-10-11T03:20:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":908,"day_limit":5000,"remaining_today":4092,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687159},"rest":"https://alion.io/mcp/rest/get_company?id=687159"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsubbase-customer-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsubbase-customer-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsubbase-customer-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/subbase-customer-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsubbase-customer-success-associate"}]}